Children First Support Line

Could you play a vital role within our national Support Line, helping deliver Scotland's mission to eradicate child poverty?

Join Children First and be part of a once in a generation transformation in how families access help to alleviate crisis, prevent harm and build long-term stability to break the cycle of child poverty. Funded by the Scottish Government, we are doubling the size of our Support Line with the aim of supporting 7,500 more families across Scotland in the first year.

We've been preventing harm, supporting recovery and driving change since 1884 and our ambitious plans for the Support Line build on our experience of delivering cash-first, short, medium and long-term holistic support to families living in, or at risk of, poverty.

This is an exciting opportunity to join our growing multidisciplinary team and help ensure every family in Scotland has somewhere to turn when they need help.

About the Role

You will play a vital role in the expansion and delivery of our national support line service, which offers practical, financial and emotional support to families through phone calls, webchats, advice and information on our website and in their homes and communities across Scotland.

This role plays a key role in supporting the effective day-to-day running of Children First services. The postholder provides operational, administrative and systems support to ensure services run safely, efficiently and in line with organisational requirements.

This role is central to enabling high-quality support for children, young people and families. The postholder will support the effective operation of the national Support Line by coordinating service administration across telephone, webchat and digital channels, ensuring accurate records, efficient service access and high-quality information to support performance monitoring and reporting.

By coordinating key processes such as data management, finance administration, service access and local operations, the Service Operations Administrator allows Support Line Coordinators, volunteers team leaders and managers to focus on delivering impactful support.

The role operates with a high level of autonomy and responsibility, often acting as the first point of contact for operational matters within a service. It requires strong organisational skills, initiative, and the ability to respond flexibly to changing service needs.

What You'll Be Doing

1. Service Operations and Coordination

Services are well-organised, responsive and able to operate effectively, with administrative and operational processes running smoothly and consistently.

2. Systems and Data Management

Accurate and timely data is maintained across systems (including Dynamics, Advice Pro and our Call Handling System), supporting service delivery, reporting and organisational insight.

3. Finance and Resource Management

Service-level financial processes are managed accurately and in line with organisational procedures.

4. Facilities, Health & Safety and Local Operations

Service environments are safe, compliant and well-maintained, with appropriate coordination of property, facilities and health & safety activities.

5. Team and Service Support

Practitioners and managers are effectively supported through coordination of meetings, diaries, resources and operational requirements.

Core Responsibilities

• Provide administrative and operational support to ensure effective service delivery
• Maintain accurate records and data within organisational systems (including Dynamics)
• Support financial processes including invoices, purchasing and petty cash
• Act as a key point of contact for enquiries, supporting service access and communication
• Coordinate meetings, diaries, resources and general service organisation
• Support compliance with organisational policies and procedures
• Support the administration of Support Line activity including contact volumes, service schedules and rotas, referrals, practitioner workflows and performance reporting
• Contribute to a positive, collaborative team environment

Service-Specific Responsibilities

· Health & Safety coordination and local compliance tasks

· Property and facilities management

· Reception / front of house responsibilities

· Supporting local funding, resources or community activity

· Event coordination or service-specific administration

· Additional systems or reporting requirements

· Support the administration of telephone, webchat and digital support channels.

· Assist with service performance reporting, data quality checks, case closures and monitoring against contract requirements.

· Support referral pathways, financial support administration and onward connections to local and national services.

· Coordinate practitioner rotas, meetings, training records and operational communications.

· Contribute to the oversight of the budget

What We're Looking For

We're looking for someone who is passionate about supporting children and families and who can build trust quickly through empathy, compassion and kindness.

· Strong organisational and coordination skills

· Ability to manage competing priorities and work independently

· Confidence using systems and managing data accurately

· Strong communication and interpersonal skills

· A proactive and flexible approach

· Alignment with Children First values

Our Values

Everything we do is guided by our values:

With Love

We put children first with compassion and kindness.

With Purpose

We work alongside families and partners to transform children's lives together.

With Strength

We do whatever it takes to protect Scotland's children.

What You'll Get From Us

At Children First, you'll be part of a values-led organisation committed to developing and supporting our people.

We offer:

• 40 days annual leave including public holidays.

• Contributory pension scheme.

• Flexible and hybrid working opportunities.

• Wellbeing support and health benefits.

• Blue Light Card discounts.

• Learning, training and career development opportunities.

• The opportunity to help shape an ambitious national service supporting thousands of families across Scotland.

The Scottish Wildlife Trust is looking for an enthusiastic and resourceful Reserve Officer to help plan, coordinate and deliver practical land conservation management across 13 wildlife reserves across East Central Scotland.

Working closely with colleagues, volunteers, contractors and local communities, you will deliver habitat management, ecological monitoring, volunteer leadership and public engagement activities that support the conservation of some of Scotland's most valuable wildlife sites.

Main objectives:

• Deliver practical conservation and habitat management work.
• Undertake ecological surveys and species monitoring, including annual botanical surveys.
• Lead and support volunteers and seasonal staff.
• Supervise contractors and reserve-based projects.
• Deliver public engagement, educational and family events.
• Support the management of the Trust's conservation grazing programme (Flying Flock).
• Maintain reserve infrastructure, vehicles, tools and equipment.
• Act as a local contact for members, volunteers, stakeholders and the public.

Reserve Areas -

The role covers 13 reserves across:

• Falkirk: Bo'mains Meadow, Carron Dams, Carron Glen
• Fife: Bankhead Moss, Carlingnose Point, Cullalow, Dumbarnie Links, Feecefaulds Meadow, Long Craig Island, Lielowan Meadow
• Clackmannanshire: Alloa Inches, Black Devon, Cambus Pools

The successful candidate will have:

• HND (or equivalent) in Ecology, Environmental Conservation, Countryside Management or a related subject.
• Good knowledge of Scottish wildlife, habitats and species.
• Experience of practical conservation and ecological monitoring.
• Strong communication and organisational skills.
• PA1/PA6/PA6AW certification desirable, or willingness to obtain.
• Able to work occasional evenings, weekends and overnight stays when required.

Why join us?

This is an excellent opportunity to make a direct contribution to nature recovery in Scotland while working across a diverse range of habitats and engaging with local communities, volunteers and partners.

Join us and help protect and restore Scotland's wildlife.

Please click here to review the full job description, and here for the addendum.

If you would like more information, please email recruitment@scottishwildlifetrust.org.uk.

Tourette Scotland is a charity dedicated to offering help and support to people living with Tourette’s Syndrome (TS) and their families. We are passionate about raising awareness of TS and are committed to fostering an inclusive environment where everyone feels valued and respected, aligning with our strong equality, diversity, and inclusion ethos.

The Role:

We are seeking an experienced, skilled, and highly reliable Project Co-Ordinator to join our dynamic team. You will be the first point of contact for all charity clients with a warm and friendly approach required. This may often involve dealing with vulnerable individuals so sympathy, understanding and patience in these situations will be essential. This pivotal role will be instrumental in ensuring the smooth and effective operation of our projects, with a particular focus on securing vital funding, managing our volunteer network, and overseeing processes. The successful candidate will be a proactive individual with a strong commitment to our charitable mission and values.

Key Responsibilities:

General Administration:

• Provide comprehensive administrative support to the charity's operations and projects.
• Maintain accurate and up-to-date project records, databases, and filing systems (both digital and physical).
• Coordinate meetings, prepare agendas, and take accurate minutes.
• Manage correspondence, emails, and phone calls efficiently and professionally.
• Assist with the organisation of events, workshops, and activities.
• Oversee the charity social media accounts and assist with scheduling posts

Volunteer Coordination:

• Recruit, onboard, train, and support a diverse team of volunteers.
• Develop and implement volunteer management policies and procedures.
• Match volunteers with appropriate roles and provide ongoing supervision and guidance.
• Organise regular volunteer meetings, appreciation events, and training sessions.
• Maintain accurate records of volunteer hours, activities, and development.

Funding & Grants:

• Proactively research and identify suitable funding opportunities from trusts, foundations, government bodies, and other sources.
• Assist with grant applications, proposals, and reports, adhering to funder guidelines and deadlines.
• Oversee and review funding applications prepared by other team members or volunteers, ensuring accuracy and alignment with strategic objectives.
• Develop and maintain strong relationships with funders and grant-making bodies.
• Monitor the progress and outcomes of funded projects, ensuring compliance with grant agreements.

Financial Oversight (in collaboration with Treasurer):

• Monitor project budgets, track expenditure, and ensure financial compliance with charity policies and funding agreements.
• Prepare financial reports for internal use and external funders.
• Assist with the development of project budgets and financial forecasts.
• Liaise with the charity's Treasurer to ensure robust financial controls.

Skills and Experience:

• Previous experience in a similar role within the charity or non-profit sector.
• Demonstrable track record of successfully securing funding from various sources.
• Excellent written and verbal communication skills, with the ability to craft compelling narratives for funding applications.
• Strong organisational and time management skills, with the ability to manage multiple priorities and deadlines effectively.
• Proficiency in IT, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with CRM or database systems.
• Experience in volunteer recruitment, management, and support.
• Understanding of basic financial management and budget monitoring.
• A strong commitment to equality, diversity, and inclusion, and an understanding of its practical application in the workplace.
• Ability to work independently with initiative, as well as collaboratively within a small team.
• Reliable, highly motivated, and able to maintain confidentiality and discretion.
• Social media experience and ability to help grow the charity’s online presence
• Knowledge of the Scottish charity landscape and funding environment.
• Experience with fundraising databases or grant management software.
• Knowledge and understanding of Tourette’s Syndrome and co-existing conditions and the challenges faced by individuals living with the condition
• Full UK driving license or access to transport.

Personal Attributes:

• A genuine passion for the mission and values of Tourette Scotland.
• Proactive, adaptable, and a solution-oriented approach.
• Excellent interpersonal skills, with the ability to build strong relationships with colleagues, volunteers, funders, and beneficiaries.
• High level of integrity and professionalism.

The postholder will be expected to operate in line with our values which are:

justice, equity, trust, collaboration and compassion.

Overview

All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of justice, equity, trust, collaboration and compassion are at the heart of everything we do and underpin all aspects of our work.

About this role

The Childcare Connector will support single parents to overcome childcare barriers that prevent them from accessing and sustaining employment, education, training, volunteering and other progression opportunities. Working within the OPFS My Life and Me framework, the postholder will provide specialist childcare information, advice, guidance and practical support to help parents understand childcare options, access funding and secure sustainable childcare arrangements that support their family and future goals.

Working in partnership with childcare providers, employability services and other local organisations, the postholder will help parents access coordinated support and reduce childcare as a barrier to work, learning and progression.

Are you a relationship-focused fundraising professional who wants to make a visible and lasting impact?

We are a dedicated team of seven making a profound difference to adults, families and children living with HIV and Hepatitis C across Edinburgh and Lothians. Through practical support, advocacy, social connection and community engagement, we help people live well and with dignity.

We are now looking for a Fundraising and Engagement Lead to help strengthen our fundraising and community engagement activity and support the long-term sustainability of the organisation. Working closely with the Chief Executive Officer and colleagues across the organisation, you will help identify opportunities, secure funding, build relationships with supporters and partners, and raise awareness of Positive Help's work across the communities we serve.

This is a varied role where no two weeks are quite the same. One day you may be developing a trust application, strengthening a corporate partnership, or analysing fundraising performance and future opportunities. The next, you could be supporting a community fundraising initiative, coordinating volunteers, developing campaign content, or representing Positive Help at local events and meetings.

We are looking for someone who brings ideas, initiative and good judgement, enjoys building authentic relationships, and understands that successful fundraising is about much more than meeting this year's target. Alongside generating income today, you will help develop the partnerships, supporter relationships and opportunities that contribute to Positive Help's sustainability in the years ahead.

As part of a small organisation, your contribution will be visible. You'll have the opportunity to influence how we engage with supporters, communities and partners, while working collaboratively with colleagues to strengthen our impact and reach.

If you're motivated by building meaningful relationships, creating opportunities, and helping a well-respected local charity thrive, we'd love to hear from you.

This is an exciting opportunity to be part of our Edinburgh Family Wellbeing Service, to positively impact on the lives of children, young people and their families. This innovative service works alongside children and their families across Edinburgh from our office in Whitehouse Loan, where this role would be based.

Children First along with our partners share a determination to act upon the recommendations from The Independent Care Review and deliver The Promise to children and young people. We are also determined that the full incorporation of the UNCRC means that children will have their rights respected in all areas of their lives and will have a real say in the way they are supported.

We’d love to hear from you if you have:

• will possess excellent administrative, IT and financial skills to support the work of Children First

• provide a first point of contact to telephone enquiries about support, answering questions and responding to queries using own initiative as appropriate to ensure a relational and responsive service is provided

• ability to maintain diaries, schedule and coordinate meetings and appointments

• a cool head and clear minded at times of pressure

• thinks it’s a privilege to work for and on behalf of children and families and

• is kind and will bring their whole selves to the job: heart and mind

Above all else, the most important thing to us is that you are someone that will support the teams who are doing the right thing for children and their families at every turn.

What we offer:

• A workplace with values of with love, with purpose and with strength

• 40 days annual leave, inclusive of bank holidays

• Pension scheme and wellbeing support

• Flexible and hybrid working arrangements

• Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.

• Blue Light card discount

• A Fair Work accredited workplace

Base

You will be based in our Edinburgh office in Whitehouse Loan. Due to the needs of the service, this is an office-based role.

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

With love, we put children first.

With purpose, we transform lives together.

With strength, we do whatever it takes to protect Scotland’s children.

We are delighted to be launching our mentoring programme in Dumfries and Galloway and are looking for a Programme Manager. This is a unique opportunity to be involved right from the beginning – launching and implementing MCR Pathways’ Mentoring Programme across secondary schools and college campuses.

About the role

You must be based in Dumfries and Galloway and will manage all aspects of the MCR Pathways programme delivery, actively engaging with participating schools, colleges, the local authority and key partners including Skills Development Scotland and Developing the Young Workforce.

In this role, you will empower your regional team to drive substantive, positive change for young people by supporting and challenging appointed delivery leads to build a vibrant, impactful mentoring programme. Additionally, you will lead mentor recruitment, training, and support initiatives to guarantee every young person has access to a dedicated mentor, while managing your local Mentor Services Coordinator to align the mentor pipeline perfectly with the local need.

Key responsibilities:

• Lead on and manage all aspects of programme delivery
• Provide support, development, training, management and motivation to MCR staff and delivery leads
• Support integration of the programme and a consistently high quality standard of programme delivery across all settings
• Develop and support partnerships with the Local Councils, further and higher education institutions, local business and all MCR stakeholders
• Provide analysis of programme performance, impact and development

About you

• Experience of developing and effectively managing teams and programmes
• Self-motivated and skilled at motivating others
• Experience of or strong interest in working or volunteering in the third sector
• Experience of working within or in collaboration with secondary schools and or further education
• Excellent communication and presentation skills
• Attention to detail and ability to prioritise

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits of working for MCR Pathways include: 30 days annual leave in first year rising to 35 days from 2nd year of employment, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary.

This is an opportunity for an experienced professional forester or similar, with knowledge and passion for landscape restoration.

As the Native Woodland Lead you will work with landowners in the Scottish Borders to inspire and support them to create new native woodland planting schemes and identify suitable ancient woodlands to be brought into conservation management.

The role also coordinates site management on BFT’s Borders sites, including site planning, contractor management and liaising with BFT teams, e.g. those who lead our Borders volunteers, to undertake environmentally sensitive land management.

The role balances working on your own initiative, leading our work with landowners, and working in and with support from a small and friendly team. Your week will be a mix of outdoor work, working in our small and friendly office, as well as having support to work from home should you wish.

If you have experience of forestry, knowledge and passion for landscape restoration, excellent team-working and communication with members of the public and an aptitude for ‘hands on’ outdoor conservation we’d love to hear from you.

The Native Woodland Lead post is funded in collaboration with Woodland Trust Scotland.

Help us support the people who educate tomorrow's health professionals

The Association for the Study of Medical Education (ASME) is seeking an organised, enthusiastic and committed Administrator to join our small team in Edinburgh.

ASME brings together people involved in the study and practice of health professions education. Through our awards, mentoring, events, publications, membership, committees and wider activities, we support our community to share knowledge, develop their practice and contribute to the future of health professions education.

We're looking for someone who will enjoy playing a central role in making that work happen.

About the opportunity

This is much more than a general office administration role.

You will have responsibility for two important areas of ASME's work – Awards and Mentoring – while also becoming part of a team where everyone contributes to the successful delivery of our wider programme of activity.

You'll work closely with the Chief Officer and Directors of Awards, and Career Development and colleagues across the organisation, as well as communicating with members, volunteers, applicants, assessors, committees, training providers and other stakeholders.

Supporting excellence through our awards

ASME offers a range of awards, grants and prizes recognising and supporting contributions to health professions education.

You will help ensure these programmes are administered effectively from submission through assessment and notification of outcomes. This will include maintaining records and spreadsheets, communicating with applicants and assessors, supporting awarding committees, updating online information and forms, preparing certificates and promoting opportunities through our website and social media.

Supporting professional development through mentoring

You will also play a key role in the administration of ASME's mentoring activity.

This includes maintaining our mentor database, processing applications, responding to enquiries, communicating with mentors and mentees, liaising with our mentor training provider and coordinating the Mentoring Workshop Programme, delivered three times each year.

You will be helping to create a positive experience for people participating in these programmes and ensuring that the administration behind them is efficient, accurate and welcoming.

Being part of the wider ASME team

ASME is a small organisation, and this means that the role is varied.

Alongside your main responsibilities, you will have the opportunity to support colleagues across other areas of our work. This may include website updates, meetings, events, communications, membership administration and general office activities.

You'll therefore need to be someone who is happy to get involved, support colleagues and adapt when priorities change.

About you

We are looking for someone who combines strong administrative skills with a professional, helpful and collaborative approach.

You will have:

·At least one year's previous experience in an administration role

·Excellent organisational and time-management skills

·A high level of accuracy and attention to detail

·Excellent written and verbal communication skills

·The confidence to communicate professionally with a wide range of people

·The ability to manage competing priorities and work to deadlines

·The ability to work independently while also contributing positively to a small team

·Initiative and good problem-solving skills

·Strong Microsoft Office skills, particularly Word, Excel, PowerPoint and Outlook

·Good numerical skills

·Familiarity with social media

·Ideally, some experience of updating website platforms

A minimum of an HNC in Office Administration or equivalent is preferred.

You will also need to be able to travel occasionally within the UK, sometimes around 3–4 times per year.

What we can offer

You'll join a small team working to support a national and international community involved in health professions education.

The role offers:

·A permanent, full-time contract

·37.5 hours per week

·Salary of £26,227.50 per annum

·An Edinburgh-based workplace at EH4 5BP

·The opportunity for hybrid working following successful completion of probation

·A varied role with opportunities to broaden your experience across the organisation

·The opportunity to work directly with members, volunteers, committees and other stakeholders

·The chance to contribute to programmes that support learning, development, scholarship and collaboration within health professions education

Equality, diversity and inclusion

ASME is committed to promoting and supporting equality, diversity and inclusivity across our organisation and wider community.

We welcome applications from people with different experiences, backgrounds and perspectives and are committed to ensuring that everyone who engages with ASME is treated with dignity and respect.

Every day, people across Scotland are adjusting to life following a diagnosis of a chest or heart condition, after experiencing a stroke or dealing with Long Covid. At Chest Heart & Stroke Scotland (CHSS), Scotland's leading health charity, we're working to ensure there is No Life Half Lived, and you could play a vital role in making that happen.

We provide a range of services, notably through our Community Healthcare Support Service, which delivers supported self-management and recovery services across Scotland.

By joining CHSS as a contracts officer, you’ll have a real opportunity to help people move beyond simply surviving, towards managing their health, regaining confidence and independence and connecting with their communities.

About the Role

The Contracts Officer plays a key role within Service Delivery, supporting the effective management, monitoring and governance of service level agreements, statutory contracts and commissioned service arrangements across Scotland.

Working closely with managers, NHS Boards, the Scottish Government, Local Authorities and other partners, you will help ensure that services are delivered in line with contractual requirements, performance expectations and organisational priorities.

This is an excellent opportunity for someone with strong organisational skills and attention to detail who enjoys working collaboratively, managing information and supporting continuous improvement.

The role includes:

• Developing and maintaining the Service Delivery Contract Register.
• Supporting contract monitoring, review and renewal processes.
• Coordinating reports and governance information.
• Supporting quality assurance, compliance and performance monitoring activities.
• Working with managers and external partners to ensure contractual commitments are met.
• Identifying risks, concerns and opportunities for improvement.
• Supporting the ongoing development of contract management processes across Service Delivery.

About You

We are looking for an organised and proactive individual with experience in administration, governance, contract management or a similar business support role. Ideally, educated to SCQF Level 7 (or equivalent), such as an HNC, relevant vocational qualification, or equivalent professional experience gained through working in contract management, governance, administration, quality assurance, commissioning or a similar role.

You will have:

• Excellent organisational and administrative skills.
• Strong attention to detail.
• Experience maintaining records, registers or governance documentation.
• Experience preparing reports and monitoring information.
• Strong communication and relationship-building skills.
• The ability to manage competing priorities and meet deadlines.
• Good Microsoft Office skills, particularly Excel, Word and Outlook.

Experience of working within health and social care, the NHS, public sector or third sector environments would be advantageous but is not essential.

Why Join CHSS?

At CHSS, you'll be joining a charity where your work has a genuine impact on people's lives across Scotland.

Our colleagues describe working at CHSS as rewarding, fulfilling, impactful, friendly an inclusive, reflecting both the purpose of our work and the supportive culture we continue to build together.

We value people with different experiences, skills and perspectives. Our colleagues join us at many stages of their careers, from those taking their first steps into employment, to professionals seeking a new challenge, people changing sectors, and those looking to use their experience in a purpose-driven organisation. What unites us is a shared commitment to improving the lives of people across Scotland.

What We Can Offer You

• Working at CHSS means being part of a passionate organisation that makes a real difference
• every day. We offer:
• A rewarding, positive and supportive work environment
• Company pension scheme
• Generous annual leave entitlement
• Company sick pay scheme
• Employee wellbeing support
• Life assurance

Flexible Working

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”. While we encourage flexibility wherever possible, please note that our Retail Shop roles operate within set business hours of 10:00 am to 5:00 pm to meet the needs of the business.

Safeguarding and Equality

In line with our commitment to safeguarding, this role is subject to a PVG check.

CHSS is committed to equity, diversity and inclusion and to creating an environment free from unlawful discrimination. We welcome applications from all suitably qualified candidates and aim to ensure that no applicant, volunteer or colleague is treated unfairly because of their background or circumstances.