UWS Students’ Union is seeking External Trustees to join its Board.

This is an opportunity to contribute to the governance and strategic direction of a student-led charity at a significant point in its development. We are building on a period of strong performance, democratic reform and high student engagement, while preparing to develop our next Strategic Plan.

Our members are students at the University of the West of Scotland, Scotland’s leading widening access university. We are therefore seeking trustees with senior-level experience and strategic insight, who are motivated by social impact, equity and improving outcomes for students.

About the role

External Trustees support the governance, oversight and long-term sustainability of the Students’ Union.

Working alongside elected student officers, student trustees and staff, you will:

• Contribute to setting strategic direction and monitoring progress
• Provide independent judgement and constructive challenge
• Support effective financial oversight and risk management
• Ensure the organisation operates in line with its charitable purpose and legal obligations

Trustees are not involved in day-to-day operational management.

Who we are looking for

We are seeking individuals with significant senior leadership experience who are comfortable operating at Board or senior decision-making level.

Following a recent review of Board skills and capacity, our priority areas are:

• Finance and income generation
• Strategic planning and organisational change
• People leadership and HR
• Digital, communications or data-informed decision-making

We welcome applications from across the voluntary, public and private sectors. Experience of charity governance is beneficial but not essential.

Above all, we are looking for individuals who understand the importance of widening access to education and are motivated by supporting a diverse student community.

About UWS Students’ Union

UWS Students’ Union is a registered charity representing over 19,000 students across five campuses. We work in partnership with the University while remaining an independent organisation accountable to students.

Our members are drawn from the University of the West of Scotland, Scotland’s leading widening access university. This context shapes our work, with a strong focus on equity, student voice and ensuring all students are supported to succeed.

Trustees play a key role in ensuring our strategy, services and governance reflect the realities of students’ lives.

Time commitment

• Board meetings take place quarterly (typically evenings)
• Additional committee meetings and occasional strategic sessions

Eligibility

As a registered charity and company limited by guarantee, Trustees are both charity trustees and company directors.

Applicants must not:

• have unspent convictions involving dishonesty
• be an undischarged bankrupt
• be disqualified from acting as a company director

Join Us at Staf – Be Part of our work with young people moving on from the care and justice system.

Staf are delighted to be recruiting for a new role to support the expansion of Youth Justice Voices our national participation project for care and justice experienced young people.

This is an exciting opportunity for the right applicant to support a prestigious, creative and dynamic youth-led project which is influencing real change in the care and justice systems in Scotland. If you are passionate about driving change and developing meaningful participation opportunities and relationships with young people, then we want to hear from you.

Background:

Established in 1998, Staf (Scottish Throughcare and Aftercare Forum) is a membership organisation for all those working with young people leaving care. Staf is a national organisation which represents all 32 Local authorities in Scotland

At Staf (Scottish Throughcare and Aftercare Forum), we believe that young people’s voices should shape the systems that affect their lives. That’s why we developed Youth Justice Voices to ensure that young people with experience of the care and justice system are heard, valued, and influential in driving change.

The Role

We are looking for passionate, skilled, and values-driven individual who will ensure the effective delivery and continuous development of a high-quality national participation project, enabling young people with lived experience of the care and justice systems to influence policy, practice and service design.

The role requires a balance of project management, staff supervision, stakeholder engagement, learning development and direct work with young people, ensuring that participation activity is safe, ethical, impactful and aligned with Staf’s values and strategic priorities.

This role presents an opportunity to lead a nationally significant project that supports young people with lived experience to influence meaningful change within youth justice systems in Scotland.

The postholder will play a key role in ensuring that participation is embedded, impactful and contributes to improved outcomes for young people.

Responsible for: Youth Justice Development Worker / Participation Assistants.

Why This Matters

At staf we create meaningful opportunities for young people to share their experiences, influence policy, and shape practice across Scotland. Our work supports participation that is authentic, trauma-informed, and rooted in relationships.

This is your chance to be part of something that makes a real difference.

If you

• Are committed to children’s rights, participation, and social justice
• Have experience working with young people, particularly those facing adversity
• Have experience of superivising a team
• Can work flexibly and creatively in a dynamic environment
• Value reflection, learning, and trauma-informed practice
• Shaer our values : We listen, we care, we love

Then we would love to hear from you.

What You’ll Get

• The opportunity to influence real change for young people in the care and justice system
• A supportive, reflective, and values-led team culture
• Opportunities for learning, development, and progression
• Flexible working and a strong commitment to staff wellbeing

If you are passionate about amplifying young people’s voices and want to be part of a team that is shaping the future of youth justice in Scotland, we would love to hear from you.

Do you enjoy empowering others to make positive changes in their life?

We are seeking a new Support and Development Worker to join our diverse Community Mental Health and Wellbeing team in the Edinburgh One to One Support Service.

Support and Development Workers work alongside people to support their mental health and wellbeing through offering trauma-informed, person-centred support in short term (10 Weeks) one-to-one interventions to people living in Edinburgh to help build self-management and coping strategies.

If you have of experience of supporting people to improve their mental health and wellbeing or personal experience of self-managing your own mental health difficulties we’d love to hear from you!

This is an exciting time to join Blackwood Housing Association as we create new team leader roles to deliver on our ambitious strategic direction, focused on delivering even better outcomes for our tenants and communities across Scotland. We’re looking for Team Leaders who are energised by change and motivated by purpose - leaders who want to help shape the future of customer services.

You’ll play a key role in leading teams through transformation, embedding new ways of working, and translating our strategic ambitions into real, day‑to‑day improvements for the people we serve. With opportunities to influence service development, support staff to thrive, and contribute to an organisation that is evolving and growing, this is a chance to build a leadership career that genuinely makes a difference.

Key Responsibilities

• Lead, motivate, and support a team delivering front-line customer service

• Supervise day-to-day operations, ensuring KPIs and service standards are consistently met

• Oversee incoming and outgoing communications including calls, emails, and case management

• Handle Stage 1 complaints and support investigations into more complex cases

• Build strong working relationships with internal teams and external partners

• Act as a first point of contact across a wide range of housing services, including repairs, rent, allocations, and general enquiries

• Deliver training, coaching, and one-to-one performance reviews for team members

• Contribute to continuous improvement of customer service processes and procedures

• Support organisational initiatives and policy development

What We’re Looking For

• Proven experience in a customer service leadership or supervisory role

• Strong communication and interpersonal skills

• Ability to manage multiple priorities in a busy environment

• Experience handling complaints and resolving customer issues effectively

• A proactive approach to problem-solving and service improvement

• Passion for delivering excellent customer experiences

Why Join Us?

At Blackwood, we are committed to making a difference in people’s lives. You’ll be part of a supportive organisation that values innovation, collaboration, and continuous improvement.

We offer:

• Competitive salary

• Opportunities for professional development

• A supportive and inclusive working environment

• The chance to make a real impact in the community

Our employee benefits

• Access to Health and Wellbeing resources such as, 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in-house Mental Health First Aiders

• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums

• Discounts at major online and High Street retailers

About the team

The Information & Support team is based in Glasgow and Liverpool and offers a range of services to people affected by lung cancer across the UK. The team works closely with our Research, Finance, Income generation and Marketing teams based in Liverpool. Our main activities include distributing information designed to support medical understanding and psychological coping; delivering our Ask the Nurse service which provides support and advice; supporting people affected by lung cancer face to face via our Support Group network and Information Days; and our Connect online and 1-1 support services, promoting awareness of signs and symptoms and the benefit of early diagnosis of lung cancer.

About the role

You will be working in the department dealing directly with people affected by lung cancer. The post holder will provide operational management and engagement for our growing range of information and support services. This role will focus on building our service capacity, systems and profile. It will contribute to the involvement of people affected by lung cancer in the services, advocacy and policy reach of the charity.

About Glasgow North West CAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. Each year we support over 5,000 people with over 18k pieces of advice, securing £3.5million for our community. Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice that changes lives and helps them affect positive change in their lives and the lives of those around them.

Staff benefit from access to a cycle to work scheme, blended working and a commitment to personal development.

GNWCAB Values

Kindness and Compassion: We care about people. We treat them with empathy, respect and understanding and listen without judgement.

Authenticity and Honesty: Our word is our bond. We are honest, we will set realistic expectations and will do what we say we will do.

Committed and determined: We are committed to take time to fully understand every issue, no matter how complex, and work determinedly and patiently towards the most effective solution for each individual.

Trust and Integrity: We create safe and respectful spaces where people feel secure to share openly, enabling us to provide the most effective support.

Welcoming and Passionate: We create a calm and supportive environment that breaks down barriers and builds trust. We approach every interaction with enthusiasm, giving our best to ensure people feel comfortable, valued, and confident to seek our help.

Listening: We listen with patience and respect, without interruption, creating an inclusive and positive environment. We remain attentive to both what is said and what is unspoken, ensuring people feel truly heard and understood.

Role Purpose

The Session Supervisor is the main operational lead for our drop-in and scheduled advice sessions. They ensure the smooth running of advice services, supporting advisers (paid and volunteer) in the delivery of high quality advice, handling difficult client interactions, and maintaining the flow and capacity of casework.

The role involves second-tier supervision, case checking, practical and emotional support, and on-the-ground problem solving. The post holder ensures that cases are followed up appropriately, escalates complex issues to managers, and helps maintain efficient and responsive service delivery. Occasionally, the post holder may provide direct advice to clients.

About Us:

Roxburgh and Berwickshire CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of staff and volunteers working over 4 locations (Eyemouth, Duns, Kelso, and Hawick) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.

About the project:

The Veterans Advice Service is a new project being established for the 2026-2027 financial year. The project will support both veterans and their families by providing holistic advice covering a range of areas such as benefits, housing, debt, and employment.

This project will include a focus on providing outreach in locations within Roxburgh and Berwickshire which do not currently have a physical CAB presence. These outreach sessions will allow the provision of face-to-face advice and aim to ameliorate the challenges faced by veterans living in rurality such as geographic and social isolation.

As part of this outreach activity, the project advisor will liaise with groups and organisations who are providing support for veterans within the community. The project advisor will raise awareness of the services and advice areas covered by Roxburgh and Berwickshire CAB.

Job description:

As the Veterans Advice Service Advisor, you will have an interesting and rewarding role giving advice on a range of topics. You will work as part of a supportive team ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to. You will have the opportunity to advise across a number of areas, including: benefits, housing, debt, and employment etc. You will also have the opportunity to run outreach sessions within the local community, engaging with veterans and their families.

Within the role you will work with the bureau manager and operations coordinators to engage with other groups and organisations within the local community.

Key Responsibilities

• Interview clients over the phone, and face-to-face to gather relevant information about their circumstances and identify the areas they require assistance with.

• Research advice areas to identify possible options for the client and explain these in a concise and understandable way, to allow the client to make an informed decision.

• Engage with organisations and groups which provide support to veterans and their families, through raising awareness of our services, whilst also consolidating and strengthening clear referral pathways.

• Run outreach sessions across Roxburgh and Berwickshire to enable our clients to access advice within their local community.

• Provide practical assistance to clients such as completing benefit calculations on their behalf and helping clients to contact other agencies.

• Identify social policy issues to feedback to the wider network to help benefit both local and national social policy campaigns.

• Negotiate with third parties on the client’s behalf to resolve issues they are facing, for example, with employers, benefit agencies, and landlords, etc.

• Coordinate with other specialist advisors and projects within the Citizens Advice Bureau network to ensure clients receive support with complex issues.

• Refer clients to external agencies where the support required falls out with our remit.

• Maintain accurate records through the case recording system.

• Identify areas for personal development and proactively explore training opportunities to continue your own personal development.

• Keep up to date on relevant legislation and case law relevant to the role.

• Uphold the principles of Roxburgh and Berwickshire CAB at all times.

This list is not exhaustive, and you will be expected to carry out any other reasonable duties as requested by the operations coordinator or the bureau manager.

The role may require the occasional weekend work.