We are looking to appoint a part-time Project Worker 1 within our Thrive Service. This is an exciting opportunity for an experienced worker to join Barnardo's and support service delivery within our children and young people's disability service.

We are seeking individuals who are keen to develop their experience of supporting children and young people through groupwork and on a 1-1 basis at our service base. The Thrive service operates Monday – Thursday from after school until early evening to 7pm. The work pattern each week would be 24 hours over Monday – Thursday from 1.30 – 7.30pm.

General responsibilities and requirements

• HNC Social Care or equivalent
• Previous experience of working with children and young people
• Have experience of developing and facilitating groupwork
• Being creative, dynamic and flexible to meet the needs of children and young people
• Working effectively as part of a team
• Experience and knowledge of applying safeguarding policies and procedures
• An understanding of the adversities experienced by children, young people and families, particularly around disability and ASN
• Complete assessments, care plans and maintain recordings in line with local and organisational policy
• Work collaboratively and flexibly with partners and alongside children, young people and families to shape their support

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

About Prostate Scotland

At Prostate Scotland, we are dedicated to supporting men across Scotland in their prostate health journey. Nearly 1 in 2 men in Scotland will be affected by prostate disease at some stage of their lives and 1 in 10 are likely to develop prostate cancer. Our mission is to inform, educate, support, campaign, and advance on prostate disease in Scotland. Find out more at Home - Prostate Scotland

About Socialudo

Socialudo is a small social enterprise dedicated to helping organisations and communities achieve positive change through using serious games. Co-founded by Professor Vikki McCall and Professor Alasdair Rutherford, Socialudo specialises in the design, delivery and evaluation of serious games to support learning, reflection and systems change across complex social issues including health, housing and inequality. Socialudo's methodology is research-led and co-produced, and has been independently evaluated by the Social Care Institute for Excellence. Find out more at Serious Play for Serious Change

Purpose of the Role

The Project Coordinator will manage and work with our partner, Socialudo, to co-deliver our Prostate Matters project which is funded by Macmillan Care Grant. The Prostate Matters project will co-produce, co-develop and deliver an innovative serious game to improve equity, cultural responsiveness and shared decision-making in prostate cancer care. Prostate cancer remains one of the most common yet least understood cancers particularly for men from underserved communities. The creation of the game aims to understand barriers such as stigma, culture, race, place and access to services which means some men delay seeking help and struggle to navigate prostate cancer diagnosis and treatment. The Project Coordinator will work with the Socialudo team to establish an Advisory Group and organise and coordinate a conference and a range of four regional co-production workshops across Scotland. These events will bring together men affected by prostate cancer (including from black and minority ethnic communities and those less likely to engage with testing) to work alongside professionals to shape realistic pathways from information-seeking, diagnosis, treatment choice to post diagnostic support.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

If successful, you will be required to register with the Scottish Social Services Council within 3 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Double pay for festive bank holidays
• Long service awards
• Fully funded SVQ3
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

The support we provide is always person-centred, trauma-informed and wellbeing focused. As a Housing First Young Person Worker working with West Dunbartonshire Council as part of our Housing First service, you’ll work in the community to provide a wide range of flexible intensive support to individuals aged 16-25 to encourage independence to maintain and sustain a tenancy and adapt to community life.

Main Responsibilities:

This role working in the West Dunbartonshire area combines settled housing with person-centred, strengths-based and flexible support. This Housing First role is outreach-based, working 35 hours per week on a rota, and will see the Housing First worker providing support to young people in their own tenancies. The Housing First Young People Worker will:

1. Provide intervention and a range of supports for new referrals and existing Supported Young People in their own tenancies.
2. To provide trauma-informed, person-centred, and wellbeing-focused support for young people supported by Blue Triangle.
3. To support, review, monitor and evaluate through our SHARP monitoring tool to achieve a positive person-centered outcome for the people we work with in line with Blue Triangle’s statutory and legislative requirements.
4. To support young people transitioning from supported accommodation into the local community or referred from other sources, helping them on their personal pathway towards a settled tenancy, building their tenancy and life management skills.

To find out more about being an Intensive Support Worker, click the link below:

Housing First Young People Worker- Role Profile

About You:

• To join us, you need to have a genuine passion for helping people.
• Ideally, possess 1 year of experience of working with vulnerable people and challenging behaviour which can be from personal, voluntary and/or professional experience.
• Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate empathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker.
• Able to use Microsoft or equivalent applications competently.
• Ideally hold an SVQ level 3 or above.

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.

The ALLIANCE is excited to be recruiting for Senior Development Officer – Lived Experience

This role requires the post holder to lead the development and delivery of our Lived Experience Engagement and Involvement Strategy. The post holder will play a key part in growing and supporting an inclusive membership network of disabled people, people living with long-term conditions and unpaid carers, ensuring that individuals are empowered to influence health and social care policy and practice in an impactful way.

Working collaboratively with colleagues, members and partners across the statutory, third, education and independent sectors, you will champion co-production, participation and person-centred approaches, helping to embed lived experience at the heart of decision-making.

.

The successful candidate must have :

• Educated to degree level or able to demonstrate equivalent through experience
• Experience of working with diverse communities, particularly disabled people, people with long term conditions and/or unpaid carers
• Experience of developing and delivering engagement and involvement strategies
• Experience of co-production and partnership working
• Ability to identify opportunities for participation, collaboration and improvement
• Strong understanding person centred approaches and inclusive and engagement practices
• Excellent communication skills including report writing, facilitation and delivering presentations
• Excellent interpersonal skills, with the ability to build trusting relationships with a wide range of stakeholders
• Strong organisational and project management skills with the ability to manage multiple priorities and deliver to deadline
• IT skills including use of word processing, email, presentations, databases and online engagement platforms
• Knowledge and understanding of data protection and information governance.

As an ALLIANCE employee you will benefit from:

• 210 hours annual leave pro rata (equivalent of 30 days)
• 91 hours public holiday that can be taken flexibly pro rata (equivalent of 13 days)
• 24.5 hours additional leave between Christmas Eve and New Year pro rata (equivalent of 3.5 days)
• Contributory pension scheme 6%
• Annual incremental increase in salary (until top of grade)
• Flexible working (formal and informal)
• Hybrid working – opportunity to work from home for part of the week
• Enhanced maternity, paternity, shared parental and adoption pay
• Enhanced sick pay
• Employee Assistance Programme
• Learning and development opportunities
• Time off in lieu
• Cycle Scheme
• Bike storage
• Carer Positive Employer
• Disability Confident Employer
• Up to 35 hours (pro rata) paid carers leave per annum
• Up to 35 hours (pro rata) paid special leave per annum
• Up to 70 hours (pro rata) paid compassionate leave per annum
• Paid day off to move house
• Employee forum

The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working.

The ALLIANCE recognises that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.

PVG Scheme membership is required for this post.

The ALLIANCE is excited to be recruiting for Development Officer- Health and Social Care Academy.

To promote the conditions for long term, meaningful and sustainable change in health and social care, with a focus on health and social care integration. Activity will be underpinned by the Academy’s Five Ambitions for the Future of Health and Care. The role will enhance the capacity of different stakeholders to engage with and contribute to the ALLIANCE’s Academy programme, with an emphasis on the third sector and people with lived experience.

The successful candidate must:

• Provide day to day support for the Academy programme and workplans, including liaising with the Chief Officers, Directors, Programme Managers and the Academy and Integration teams
• Build strong relationships and partnerships with ALLIANCE stakeholders
• Gather evidence highlighting good practice examples of the Five Ambitions in action through the development and dissemination of case studies, commissioning of opinions and other communications content
• Contribute to the sharing of findings and recommendations on the conditions for long term, meaningful and sustainable change, identify opportunities to influence policy and decision makers
• Support the development of Academy digital outputs including podcasts and videos which highlight learning and good practice in integration
• Undertake research and engagement activity with rights holders and third sector organisations to inform the development of future training and resources on human rights including the right to health
• Support and facilitate engagement to gather insights and experiences which may include designing surveys, focus groups, workshops or discussion groups
• Support activity to raise awareness of rights-based approaches to decision-making in health and social care including engaging with the Health and Human Rights Partnership
• Contribute and lead the delivery of events by the Academy and Integration programmes
• Produce high quality information including briefings, reports, articles, consultation responses and presentations
• Support communications including updating the Academy section of the ALLIANCE website and contributing to the Academy’s social media
• Attend relevant stakeholder meetings or events on behalf of the Academy programme
• Contribute to monitoring and evaluation activities, including quarterly reports, as part of the Academy programmes
• Any other tasks as per organisational requirements
• Comply with all organisational policies and procedures
• Any other duty as requested by Programme Manager, Director of Development and/or Chief Officers.

As an ALLIANCE employee you will benefit from:

• 210 hours annual leave pro rata (equivalent of 30 days)
• 91 hours public holiday that can be taken flexibly pro rata (equivalent of 13 days)
• 24.5 hours additional leave between Christmas Eve and New Year pro rata (equivalent of 3.5 days)
• Contributory pension scheme 6%
• Annual incremental increase in salary (until top of grade)
• Flexible working (formal and informal)
• Hybrid working – opportunity to work from home for part of the week
• Enhanced maternity, paternity, shared parental and adoption pay
• Enhanced sick pay
• Employee Assistance Programme
• Learning and development opportunities
• Time off in lieu
• Cycle Scheme
• Bike storage
• Carer Positive Employer
• Disability Confident Employer
• Up to 35 hours (pro rata) paid carers leave per annum
• Up to 35 hours (pro rata) paid special leave per annum
• Up to 70 hours (pro rata) paid compassionate leave per annum
• Paid day off to move house
• Employee forum

The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working.

The ALLIANCE recognises that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.

PVG Scheme membership is required for this post.

We are hiring! - Work with Us

Homelessness and Prevention

Turning Point Scotland is the biggest provider of services to people experiencing or at risk of Homelessness across Scotland, delivering support to around 2000 individuals on any given day, 4500 per year.

We believe that in many cases, Homelessness is entirely preventable. Where Homelessness is not or cannot be, prevented the experience should be brief and non-recurring.

We provide support to people who are;

• Experiencing Homelessness
• At risk of Homelessness; and / or
• Need some support to protect their home

Around two thirds of our work is with people who are experiencing Homelessness.

We believe a menu of options should be available to individuals to prevent, or support someone to move on from Homelessness. This ensures we use a ‘no wrong door’ approach to accessing service and behind this door, people should be met with a ‘Whole System Approach’ to support.

We deliver a range of outreach services including Housing Support (Short and Long Term / Intensive); Housing First and Crisis Support.

Our ambitions are high for those we help; we want everyone to reach their full potential, to become active and valued members of their community, to acquire the life skills and decision-making capabilities to lead a stable productive and fulfilling life. We will challenge, coach and encourage to help achieve this, sometimes involving the peer support of others who have shared similar personal journeys.

We are also active members of the European Federation of National Organisations with the Homeless (FEANTSA) and founding Members of the Housing First Europe Hub.

About Us – Fife Support Service

We believe that a home is a human right and that an individual is best placed to deal with the issues that made them homeless in the first place, in a place they can call home.

Fife Support Service delivers Housing First support, where we work across Fife to enable people to maintain independent tenancy sustainment, reconnect with their local communities and assist them to build their resilience to prevent repeat homelessness.

Standard working hours are 9am - 5pm Monday - Thursday, and 9am - 4.30pm Friday.

About the role

Our Lead Practitioner role will include:

• Working with individuals who have a range of complex needs which often sit with homelessness, providing emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives
• Supporting to liaise with local authority/ housing association staff to help them to secure their own permanent tenancy
• Supporting with life skills to enable them to maintain their tenancy, celebrating achievements and milestones, both big and small
• Supporting them within the community and engaging with external professionals & empowering them to develop skills and independence, promoting their overall growth

About You

You will have a genuine commitment to use your skills to support people to live their best lives.

You will be supported by a friendly, approachable management team, allowing you to expand on your existing knowledge whilst developing new skills. A level of previous working experience in social care is an advantage, but not necessary as full training will be provided to you.

We believe that both lived and professional experience you may have is further enhanced by having the right values of respect, compassion, inclusion and integrity in order to join our team!

As a LeadPractitioner, you will work with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health, relationships, emotional health and wellbeing.

Please note that IT skills are required for all our vacancies.

Where applicable, successful candidates will be required to register with the SSSC within 6 months of start date.

We value lived experience, please click here to read more about our views.

We welcome applications from all candidates who are eligible to work in the United Kingdom. However, we are not able to sponsor visas.

Turning Point Scotland offers a Salary Matching opportunity within the pay points of the role and based on experience.

Are you looking for a role in which you will improve the lives of families in your community? A role that enables you to work differently, build your knowledge and skills and feel valued by clients, colleagues and the organisation you work for?

It’s an exciting time to be part of Scottish Huntington’s Association with the implementation of Standing Tall: A Strategy For Growth 2023 – 28 to transform the care and support of Huntington’s families, expand services, raise awareness and deepen our involvement and support for world-leading research and clinical trials.

We are looking for a Health and Social Care professional to join our nationwide network of Huntington’s Disease Specialists to provide care management, specialist assessment and emotional support to individuals and families across Scotland.

Working in partnership with local Health and Social Care teams, you will also provide advice, training and education to professionals and voluntary agencies involved in all aspects of Huntington’s disease care.

The successful candidate will be enthusiastic and motivated to have a positive influence on the quality of life of the individuals and families they support. This role is open to medical and health and social care staff from backgrounds such as nursing, allied health, social work and medicine. Professional body membership is essential. Previous experience of Huntington’s disease is advantageous but not essential as full training will be provided.

You should be able to work autonomously in this challenging and rewarding position. Good listening, communication and interpersonal skills are vital, as are excellent time keeping and caseload management abilities. Community-based practice knowledge, a driving licence and use of a car complete our list of essential criteria. The successful candidate will be subject to an enhanced disclosure check.

Scottish Huntington’s Association is the only charity in Scotland dedicated exclusively to the care and support of individuals and families whose lives are impacted by Huntington’s disease, an incurable neurological condition with severe and complex physical, mental health and cognitive symptoms.

You will find a values-driven organisation, founded by families for families and recognised at national and international levels for expertise in supporting the Huntington’s disease community.

General

All applicants must be able to demonstrate the right to work in the UK.

The post will be subject to a four-month probationary period.

Out-of-pocket expenses including travel and mileage allowances will be paid on receipt of appropriate claim forms and invoices/receipts.

About Alternative Routes #Cashback

Our Alternative Routes service, funded by Cash Back for Communities, will work in partnership with Dumfries & Galloway Council and other community partners to provide alternative routes to young people aged 10 to 25 who are involved with or at risk of becoming involved with the criminal justice system. Our service will take a whole system approach and provide support through street work and group sessions within our community hubs in Dumfries, Annan and Stranraer. We will follow a whole family, whole community approach to ensure our young people and have increased opportunities to achieve their goals.

What we are looking for....

We are looking to recruit a Young People’s Workers to join our Alternative Routes #Cashback Service who will work 18 hours per week based in Stranraer. These hours will be worked in line with the needs of the families and young people we will be supporting and will include evenings, weekends and public holidays. This post is currently funded until 31st January 2029 by CashBack for Communities, and we are actively seeking further funding.

We are looking for someone to join our team in who is passionate about supporting children and young people to secure the best possible outcomes as they live and grow within their communities. Our aim is to ensure that children, young people and families are supported to build on their strengths, assets and interests to develop enduring capacity and resilience. Applicants should be enthusiastic, energetic and committed and, working in a culture based on respect, integrity, innovation and the ability to challenge.

You will bring a fresh and collaborative approach and, in discussion with the management team be willing to try new approaches to ensure strong and trusting relationships are developed with families and stakeholders.

You will have relevant experience and a sound knowledge of working with young people and families within communities, including child/adult protection issues as well as having experience of working with children and young people with trauma. You will recognise the diversity of communities, how approaches differ in localities and how we adapt our approach to these changing environments. You will hold a relevant professional qualification at SCQF level 7 or above.

A current driving licence and access to a car is an essential requirement of this post. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged.

At Aberlour we want to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. To have a look at our values to understand more about what we are looking for from our employees click here.

What we offer...

As well as a supportive team and excellent training opportunities, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits here and our commitment to Equality and Diversity here.

About Alternative Routes #Cashback

Our Alternative Routes service, funded by Cash Back for Communities, will work in partnership with Dumfries & Galloway Council and other community partners to provide alternative routes to young people aged 10 to 25 who are involved with or at risk of becoming involved with the criminal justice system. Our service will take a whole system approach and provide support through street work and group sessions within our community hubs in Dumfries, Annan and Stranraer. We will follow a whole family, whole community approach to ensure our young people and have increased opportunities to achieve their goals.

What we are looking for....

We are looking to recruit a Young People’s Workers to join our Alternative Routes #Cashback Service who will work 30 hours per week based in Dumfries. These hours will be worked in line with the needs of the families and young people we will be supporting and will include evenings, weekends and public holidays. This post is currently funded until 31st January 2029 by CashBack for Communities, and we are actively seeking further funding.

We are looking for someone to join our team in who is passionate about supporting children and young people to secure the best possible outcomes as they live and grow within their communities. Our aim is to ensure that children, young people and families are supported to build on their strengths, assets and interests to develop enduring capacity and resilience. Applicants should be enthusiastic, energetic and committed and, working in a culture based on respect, integrity, innovation and the ability to challenge.

You will bring a fresh and collaborative approach and, in discussion with the management team be willing to try new approaches to ensure strong and trusting relationships are developed with families and stakeholders.

You will have relevant experience and a sound knowledge of working with young people and families within communities, including child/adult protection issues as well as having experience of working with children and young people with trauma. You will recognise the diversity of communities, how approaches differ in localities and how we adapt our approach to these changing environments. You will hold a relevant professional qualification at SCQF level 7 or above.

A current driving licence and access to a car is an essential requirement of this post. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged.

At Aberlour we want to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. To have a look at our values to understand more about what we are looking for from our employees click here.

What we offer...

As well as a supportive team and excellent training opportunities, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits here and our commitment to Equality and Diversity here.

PURPOSE OF ROLE

To provide holistic advice on a range of welfare benefits issues. To offer clients advice and information to maximise their income and to ensure they are receiving the correct entitlements. This will including conducting full benefit checks, better off calculations, assisting clients with revision, supersessions and appeals of benefit decisions and also assisting client to navigate their benefit claims. The role will also require to provide advice on all areas of entitlements for clients such as energy, charitable applications or assistance with health costs for example.

The role will require someone who has experience or understanding of the benefits system, ideally in provision of advice, information and representation however someone who can evidence similar transferrable skills in another setting may be considered also. This role will suit a resilient and empathetic person who is able to work under pressure but enjoys the challenges of advice delivery and is able to work in a non-judgmental and impartial, confidential manner.

The role offers a supportive and friendly environment where we work to provide our community with advice, information and options to allow informed choices. The role also provides opportunities for continuous development and training.

JOB DESCRIPTION

Key work areas and tasks:

Advice giving

• Ensure income maximisation through the take up of appropriate benefits.
• Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Provide advice and assistance to other staff across the whole range of issues.
• Maintain case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation.
• Ensure that all work conforms to the bureau's systems and procedures.
• Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
• Ensure that all work conforms to the bureau's Quality Standards at the appropriate level.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation to a high standard.

Social policy

• Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
• Alert clients to social policy options.

Professional development

• Keep up to date with legislation, policies and procedures and undertake appropriate training.
• Attend relevant internal and external meetings as agreed with the line manager.
• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

Administration

• Use IT for statistical recording, record keeping and document production.
• Ensure that all work conforms to the bureau's systems and procedures.

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
• Demonstrate commitment to the aims and policies of the CAB service.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

PERSON SPECIFICATION

• Evidenced understanding of welfare benefits and provision of advice, or an ability to show transferable similar transferable skills.
• Understanding of and commitment to the aims and principles of the CAB service and its equal opportunities policies.
• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
• Ability to monitor and maintain own standards.
• High level of written and oral communication skills.
• Understanding of the issues affecting society and their implications for clients and service provision.
• Ability to use IT in the provision of advice.
• Flexibility and willingness to work as part of a team.
• Willingness to learn and develop skills in advice topics.
• Willingness to train other staff or volunteers and provide 2nd tier advice.
• Ability to research, analyse and interpret complex information.
• Numeracy skills required to understand statistics and check calculations.
• An understanding of and respect for the volunteer led ethos of CAB and an ability to reflect this in their day-to-day work.