About Us

Borders Independent Advocacy Service has established itself as one of Scotland’s leading providers of independent advocacy, delivering exceptional services since 1995. At the heart of our work are the rights of children and young people and the power of their voices to bring about positive change.

We provide individual, relationship-based independent advocacy and a wide range of participatory opportunities for people across the Scottish Borders. We work alongside corporate parents and communities to broaden understanding, and with policymakers, leaders and elected representatives locally and nationally to shape law, policy and practice based on the lived experience of Scottish Borders people.

The Role

We are seeking a Service Manager to lead the day-to-day delivery of Borders Independent Advocacy’s services across the Scottish Borders.

You will be a key member of the management team, providing operational leadership and ensuring high-quality, rights-based advocacy services. Working in partnership with professionals, carers and organisations, you will support the best outcomes for people accessing advocacy by ensuring effective systems for referrals, case allocation, recording and monitoring.

You will:

• Provide operational leadership and quality assurance across advocacy services.
• Line manage and support Advocacy Workers and volunteers.
• Ensure safeguarding, contractual and quality standards are met.
• Oversee referrals, case management and performance monitoring systems.
• Build and maintain strong partnerships with statutory and third sector agencies.
• Lead service development, reporting and continuous improvement activity.
• Promote awareness of Borders Independent Advocacy Service and its services locally and nationally.

This role will include a particular responsibility for ensuring the effective delivery of advocacy for children and young people up to age 25.

About You

You will be an experienced, values-driven manager who can lead teams and services with confidence and compassion.

You will have:

• Experience managing or coordinating advocacy or related services (e.g. children’s services, social care, youth work, substance use or third sector services).
• Strong knowledge of human rights and safeguarding legislation.
• Proven experience supervising staff and volunteers.
• Excellent organisational, communication and partnership-working skills.
• Confidence working in multi-agency environments.
• A commitment to equality, inclusion and participation.
• A full driving licence and access to a car.
• Flexibility to work some evenings and weekends when required.

You will be committed to children’s rights and believe that all young people can make positive and transformative change when given the opportunity. You will demonstrate knowledge of current structures, developments, policy and practice relating to children and young people experiencing care in Scotland.

Why Join Us?

You will join Borders Independent Advocacy Service at an exciting time, when the voices of those who are the most vulnerable are growing in strength and influence, bringing insight, challenge, hope and change. You will play a key role in shaping and strengthening advocacy services across the Scottish Borders.

We offer:

• Generous pension contribution scheme
• Generous annual leave entitlement, plus public holidays
• Flexible working where possible
• A highly supportive, values-led organisation
• Commitment to staff wellbeing and professional development.

Borders Independent Advocacy Service is a Disability Confident Employer and is committed to creating an inclusive and accessible working environment. We strongly encourage applications from people from diverse backgrounds.

We are seeking a passionate and inspiring Operational Manager to lead and grow our Adult & Children Outreach services. This is a rewarding opportunity for someone who truly believes in family-centred support and wants to make a meaningful difference in the lives of children, adults and their families.

You will play a key role in shaping services that are responsive to the unique needs of each individual and family we support. By treating everyone with respect and dignity, you will use your strong communication skills to build trusting relationships and work in partnership with families, communities and other key people.

We are looking for someone who can provide clear guidance, leadership and support to the outreach team, ensuring the delivery of high-quality and personalised services. You will champion excellence, maintaining strong standards of quality, impact and continuous improvement while always keeping people and families at the heart of everything we do.

Join us as a Service Manager in South Ayrshire

Our team in South Ayrshire is recruiting for a Service Manager, to join them in providing high quality recovery care to a diverse service user group. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here.

Job Description

You will be based in our South Ayrshire service, which provides emotional and practical support to individuals and families affected by alcohol and drug use. Our teams work with people at every stage of their recovery journey — providing evidence-based psychosocial interventions, helping clients build resilience, exploring the root causes of substance misuse and achieving meaningful change.

These services include:

• Our Recovery Service
• Family Support Service
• Connect4Change (in partnership with NHS Ayrshire & Arran and Ayrshire Council on Alcohol)
• Recovery Out of Alcohol and Drugs Support Service (ROADS) (in partnership with RecoveryAyr and Barnardo’s)

As Service Manager, you will be responsible for collaboratively leading the service to ensure a high level of performance by meeting targets and KPIs set, whilst creating a supportive and inclusive environment. This post requires excellent leadership skills to work innovatively and confidently, supporting staff in high performing recovery work, overseeing quality assurance and safeguarding and with the capacity to work within competing demands and tight timescales. You will work closely with the Head and Director of Service Delivery to ensure clear communication and a mutually agreed delivery of service.

Safeguarding those we provide our services to, sharing your concerns and putting the right interventions in place is key to the success of this role. You will work with a dedicated team of people, building strong relationships with other agencies to deliver the comprehensive support needed by those using our services. You will lead your team, providing development and clear direction aligned with the organisational aims and be a strong advocate for WithYou externally, maintaining and building our profile as you go.

This is a permanent, full-time role working 37.5 hours per week between Monday - Friday 9am to 5pm, with some evening and weekend flexibility as required. The salary for this position is £38,000 - £44,000 per annum.

Company Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Essential Skills

The most important thing you can bring to this role is clear and inspirational leadership. We’re open to discussions with candidates working in leadership roles outside of the drug and alcohol arena - for example, in mental health or housing. We’re most interested in your ability to demonstrate motivational leadership skills, with the drive to promote staff development and retention. You’ll have the support of a Head of Service Delivery and a wider team of experienced and dedicated stakeholders across the organisation.

If you have experience managing comparable services, as either an established manager or in a team leader or similar capacity and you are looking for the next step up in your career, we would welcome your application and a further discussion.

You should have:

• SSSC Registered Managers qualification or equivalent (or be willing to complete this)
• A proven track record of managing and supervising others
• Experience in drug and alcohol support services, or in an equivalent social care setting
• Experience of partnership working and within multidisciplinary teams
• Experience of working within community based services
• Ability to develop and lead a cohesive team
• Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
• Strong communication skills, both verbal and written

Rape Crisis Scotland (RCS) is Scotland’s leading organisation working to support survivors of sexual violence, transform attitudes, improve the justice response to sexual crime and, ultimately, to end sexual violence in all its forms.

Our member centres and the survivors supported by the Rape Crisis movement are at the heart of our work. The Membership Services Managerplays a crucial role in supporting the life-saving, specialist work of member Rape Crisis centres across Scotland. The postholder will be responsible formanaging and delivering on areas relating to Training & Membership Development:

• Overseeing and managing the organisation’s work in relation to Membership Development, Training, Knowledge & Impact and Participation
• Ensuring the development and delivery of an engaging, accessible, and high-quality suite of programmes and services relating to these areas
• Promoting the specialist expertise of the Rape Crisis membership and supporting fulfilment of the Rape Crisis National Service Standards.

Please see the application pack for further information about the role.

We offer:

• A warm, welcoming and feminist organisational culture
• Access to internal and external training and development opportunities
• A generous employment package, including 43 days of leave (pro-rata)
• Flexible/hybrid working
• A commitment to employee wellbeing

We are committed to a diverse and inclusive workplace and especially welcome applications from women of colour and those under-represented in the workforce.

In recent years we have grown from a small but very well established and respected service, to being a major contributor of diverse care and support services across Dumfries and the wider region; currently these include:

• Community enablement service for people living with physical disabilities
• Rehab support for people who have an acquired brain injury
• SDS Brokerage Service
• Payroll Service

We pride ourselves on our creativity, flexibility and willingness to think outside the box with the support we offer.

If you’re looking for the next step on your career in social care, you’ve just discovered it.

About the role

We are looking for a Service Manager who can provide the leadership to consolidate our achievements to date and to seek out opportunities to build upon these. You will manage an established and highly motivated team which encompasses a diverse range of skills and responsibilities, ensuring that people in D&G continue to benefit from our exceptional person-centred support.

Responding to need is important to us and you will be a champion of the local community, with the curiosity, vision, and confidence to search out and nurture new opportunities. You should be someone who is keen to implement innovation while maintaining a positive environment.

This role is a gift for someone who would like to put a vision into practice. You will be:

• Ensuring service delivery meets protocols and customer needs.
• Overseeing staff recruitment, training, performance, rotas, and disciplinary processes.
• Budgetary and financial controls: reviewing accounts, authorising purchase orders, monitoring assets and expenditure.
• Ensuring statutory and regulatory requirements are met (e.g., adult/child protection, Care Inspectorate annual returns).
• Promoting and developing the service, seeking new referrals, leading business development and risk assessments.
• Conducting investigations into concerns or complaints, and liaising with relevant authorities when required.

What We’re Looking For

• Qualification: SVQ 4 Health & Social Care (or equivalent) AND a relevant management qualification.
• Proven leadership experience in a care environment, with strong understanding of service delivery, staff management, budgets and regulatory frameworks.
• Excellent interpersonal skills: you’ll engage with customers, families, social work and local authorities.
• Strategic thinker with the ability to develop and promote services, manage change and mitigate risk.
• Comfortable working across a variety of tasks (from operational/administrative to strategic) and dealing with both routine and complex issues.
• Able to demonstrate passion and commitment to our values and cause

Working with Capability Scotland brings you lots of benefits:

• Competitive salary - £41,717.00 per annum
• We offer a fully funded SVQ – a qualification which is yours for life.
• 37 days holidays per year.
• Free PVG checks throughout your employment.
• Up to 8% company contribution pension scheme.
• Up to 3 x annual salary death in service.
• Perks at Work – shopping discount scheme.
• Cycle to work scheme.
• 24/7 employee assistance programme.
• Working for us means you would qualify for Blue Light & Concert for Carer discounts

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

You will already be registered with the Scottish Social Services Council and hold an HNC or SCQF Level 7 in Social Care and have experience of supervising and motivating others.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Double pay for festive bank holidays
• Long service awards
• Fully funded SVQ4
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

Main Responsibilities:

Our Irvine service provides housing support to individuals aged 16-21 and individuals presenting under the National Transfer Scheme. This Assistant Service Manager role working at Irvine involves working on a rota covering various shifts and some weekends. This role involves working 35 hours per week. The Assistant Service Manager will:

• work as part of a team providing safe, secure, supported accommodation for homeless people.
• assist the Service Manager to oversee and assess the support, review, monitoring and evaluation through the case management system to achieve a positive person-centred outcome for each supported person in line with Blue Triangle, statutory and legislative requirements.
• manage staff and others where appropriate (e.g. students, trainees etc.) to meet the objectives of the service, including participation in the recruitment and selection process.
• manage the service in the absence of the Service Manager.
• assist in managing all aspects of the service in line with Blue Triangle, statutory and legislative requirements.
• manage and deliver staff related systems and procedures such as annual leave, absence management, staff meetings, staffing cover and rotas.
• assist the Service Manager in all aspects of quality assurance monitoring both internal and external, and implementing appropriate action plans
• assist the Service Manager in maximising the service income, monitoring spend and completing all financial procedures accurately and timeously, liaising with senior management and finance team and relevant external agencies.

To find out more about being an Assistant Service Manager, click the link below:

Assistant Service Manager Role Profile

About You:

• To join us, you need to have a genuine passion for helping people.
• You’ll have experience of working with vulnerable people and challenging behaviour which can be from personal, voluntary and/or professional experience.
• Experience of supervising and motivating a team either in a work setting or informal setting.
• Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate empathetically to people and recognise their right to choice and independence.
• Ability to work flexible hours as required.
• Able to use Microsoft or equivalent applications competently.
• Hold an SVQ level 3 or above and be willing to work towards an SVQ 4.

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.