CoEL is seeking a confident, friendly all-rounder who enjoys people and variety. You will be a resourceful and organised person ready to join a small administration team at Carers of East Lothian. You will help to support unpaid carers and professionals with accessing the information and support they need.

What you’ll be doing

• Answering our central telephone line, welcoming visitors and responding to enquiries.
• Listening, gathering key information, registering carers and processing referrals.
• Managing our shared inbox, maintaining accurate records in CharityLog and helping with appointments, events and day-to-day office administration.
• Working closely with our experienced Admin Officer to maintain the smooth running of our office.

What you’ll bring

• Excellent communication and listening skills, warmth, confidence and empathy.
• Strong organisational skills, attention to detail and adapt when priorities change.
• A proactive, curious approach, happy to ask questions, find answers and solve problems.
• Good Microsoft 365 skills, especially Outlook, Word and Excel, plus enthusiasm for learning new systems.
• Comfortably in your ability to work autonomously, whilst being a strong team player.

You do not need previous experience working with carers. We provide training on our services, referral pathways and systems. You’ll focus on the administration role first, with routine finance duties introduced gradually after probation, with support.

Caring for a child with a life-shortening condition can bring unexpected financial pressures, including higher care and energy costs and changes to a family’s income. In this role, you will provide practical, compassionate advice that helps families understand their options and maximise the money available to them.

You will join CHAS’s supportive and experienced Financial Wellbeing and Energy Advice Team, working primarily with teams in Aberdeen and Inverness and alongside Family Support Teams across CHAS. The team achieved more than £1.7 million in financial gains for CHAS families last year.

Funded through a grant from Scottish Gas Network (SGN), this post will extend financial wellbeing and energy advice for families in the Grampian and Highland regions. This is a temporary role, currently funded until 30 September 2028.

The Role

You will work directly with families of children with life-shortening conditions, providing one-to-one support across income maximisation, welfare benefits, money advice and energy advice.

This is a hybrid role, with a requirement to work from your Aberdeen or Inverness base one day each week. You will also undertake home visits and manage your own diary, giving you the flexibility to plan your workload around the needs of families and the service.

Your work will include:

• Explaining benefit entitlements and supporting families through applications and casework.
• Helping families identify ways to maximise income and strengthen their financial wellbeing.
• Providing impartial energy advice and information on energy efficiency.
• Supporting applications to benevolent funds, trusts and other sources of financial help.
• Signposting or referring families to specialist services when further support is required.
• Building effective relationships with external organisations, partners and volunteers.

About You

To be successful in this role, you will bring practical advice skills, sound judgement and a family-centred approach. We are looking for someone who can demonstrate:

• Experience of providing welfare benefits, money, income maximisation or energy advice.
• Confidence managing casework and supporting people through applications and complex processes.
• The ability to explain detailed information clearly, sensitively and in accessible language.
• A commitment to impartial, accurate and person-centred advice.
• Strong relationship-building skills and the ability to work collaboratively with colleagues and partner organisations.
• Good organisation and record keeping, with the confidence to manage your own diary, caseload, home visits and a varied workload.

A driving licence, access to a car and willingness to travel is essential for this post as travel to family homes across both Grampian and Highland regions for home visits will be a core responsibility of this role.

About CHAS

At CHAS, we support families during the toughest of times. Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, offering care and support that helps families make the most of their precious time together.

CHAS provides support through Rachel House and Robin House, outreach services in homes, hospitals and communities across Scotland, and partnership working with Scotland’s three children’s hospitals.

What we offer:

• A close and supportive team: Work alongside experienced colleagues who share knowledge, solve problems together and are committed to achieving the best outcomes for families.
• Expert guidance: Learn from colleagues with specialist expertise in financial wellbeing, welfare benefits and energy support, with guidance available as you develop in the role.
• Training and development: Access a wide range of learning and development opportunities to strengthen your knowledge, build confidence and grow your specialist skills.
• Flexible hybrid working: Work from your Aberdeen or Inverness base one day each week, alongside home working and home visits, while managing your own diary.
• Comprehensive benefits: Benefit from generous annual leave, the option to join a Local Government pension scheme, incremental salary progression, Blue Light discounts and health and wellbeing support, including an employee assistance programme.

If this sounds like you, we would love you to apply.

Lead a venue that makes a difference

The Robertson Trust exists to prevent and reduce poverty and trauma in Scotland. We bring organisations, communities and partners together to help create lasting change.

We are looking for an exceptional Venue Manager to lead The Barracks, our unique conference centre and charity hub in Stirling.

This is not a traditional venue-management role.

As Venue Manager, you will take responsibility for the overall operation, performance and future development of a vibrant and growing venue that brings together charities, community organisations, partners and visitors from across Scotland. You will lead an experienced onsite team, oversee customer and tenant experience, manage commercial performance, build strategic partnerships and play a key role in shaping the future direction of the venue.

Whether you come from conference and events, hospitality, facilities management, visitor attractions, property management or another customer-focused operational environment, this is an opportunity to combine commercial thinking with genuine social impact.

Why join us?

This is a rare opportunity to:

· Lead a highly regarded conference centre and charity hub with a strong reputation.

· Shape the future development, profile and growth of The Barracks.

· Work with a wide range of charities, public bodies, businesses and community partners.

· Lead a talented and committed team.

· Enjoy a broad and varied leadership role spanning operations, customer experience, commercial development and stakeholder engagement.

· Join an organisation recognised for its values-led culture and commitment to supporting communities across Scotland.

· Benefit from flexible and hybrid working arrangements where operational requirements allow.

About the role

As Venue Manager, you will be responsible for ensuring that The Barracks delivers an outstanding experience for venue users, event organisers, tenants, visitors and partners.

You will lead day-to-day operations while also driving longer-term improvement and growth. You'll oversee venue performance, financial management, business development activity, health and safety compliance, property-related matters and contractor relationships. You'll use data, feedback and insight to identify opportunities to enhance services, grow income and maximise the impact of the venue.

A key part of the role will be building strong relationships, both within the venue and externally. You'll work closely with tenants, community organisations, partner agencies, suppliers and colleagues across The Robertson Trust to ensure The Barracks continues to thrive as a welcoming, accessible and sustainable charity hub.

About you

We're looking for an approachable and credible leader who combines strong operational oversight with excellent people skills.

You will bring:

· Experience of managing a venue, conference facility, hospitality operation, visitor destination, facilities function or similar customer-facing service.

· A track record of leading and developing teams.

· Experience of managing budgets, income and expenditure.

· Strong commercial awareness and a focus on sustainable growth.

· Excellent relationship-building and stakeholder-management skills.

· Experience of working with suppliers and external contractors.

· Confidence managing multiple priorities in a busy operational environment.

· The ability to make sound decisions and remain calm under pressure.

· Knowledge of health and safety and risk management within a public-facing environment.

Experience within the charity sector would be welcome, but it is not essential. We are interested in hearing from talented leaders from a range of sectors who can demonstrate a commitment to excellent service, inclusive leadership and continuous improvement.

About The Barracks

The Barracks is a distinctive conference centre and charity hub based in Stirling. Home to a diverse community of organisations, it provides high-quality meeting, event and collaboration space for charities and other organisations while serving as a welcoming and accessible environment for tenants, visitors and partners.

As Venue Manager, you will play a central role in ensuring that The Barracks continues to be a place where organisations connect, collaborate and create positive change.

Ready to make an impact?

If you're an experienced operational leader looking for a role with purpose, challenge and variety, we'd love to hear from you.

Join us and help shape the future of one of Scotland's most distinctive charity venues.