Purpose of the role: As a Caseworker, you will be the vital link between Holly Bruce MSP and the community, acting as a dedicated advocate for the people of Glasgow Southside. Your purpose is to provide high-quality, empathetic support to constituents navigating complex challenges from housing and health to local government. By managing cases efficiently, maintaining strict data compliance and identifying local trends, you will help amplify voices and turn individual issues into positive community outcomes.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
• Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
• Managing cases through to completion.
• Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
• Advocating on constituent's behalf with relevant bodies to resolve matters.
• Supporting with developing campaign priorities.
• Reviewing constituent records and documentation in line with casework GDPR requirements.
• Ensuring casework filing systems, both electronic and manual, are kept up to date in line with GDPR requirements.

Requirements

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
• Be patient and sensitive while remaining objective and open-minded.
• Be comfortable being in a front-facing role explaining regulations such as GDPR to the public.
• Practical experience of managing people with complex needs and being able to understand their interests.
• Have a natural interest in helping people with a curiosity to solve issues.
• Knowledge of Glasgow Southside constituency is desirable.

Purpose of this role: To provide support to Holly Bruce MSP by carrying out research and providing timely and succinct briefings on both Social Justice and Glasgow Southside issues. This role will require a high degree of flexibility and will involve working closely with Holly Bruce MSP, her team, regional colleagues and the wider Scottish Green Group in Parliament. Your role will directly shape the legislation, speeches, and alliances that champion Social Justice. Your insight will empower Holly Bruce MSP to challenge systems, protect rights and build a fairer, more equitable Scotland.

Responsibilities

• Preparing and delivering regular briefings and updates to inform Holly Bruce MSP’s committee work.
• Keeping your knowledge of Social Justice policy areas and local issues up to date.
• Developing relationships and liaising with key external stakeholders e.g. think-tanks, NGOs, charities, unions, and other elected representatives.
• Suggesting parliamentary questions and contributing to speeches.
• Assisting Holly Bruce MSP with legislation e.g. in the form of interpreting amendments, advising on voting intentions, or supporting the development of a Member’s Bill.
• Ensuring all office research complies with data protection legislation and GDPR requirements.
• Checking for any updates to legislation and communicating changes to colleagues.

Requirements

• Be a quick learner with the ability to multitask and work within tight timescales.
• Be able to show initiative and be proactive in your work.
• Be a problem solver with the motivation and resilience to adapt and deal with challenges.
• Have analytical skills with the ability to identify and investigate trends while interpreting data.
• Have the creative flair and expertise to produce accurate and influential work.