Douglas Alexander, Member of Parliament for Lothian East, is looking for an experienced and well organised person to join his team as a Caseworker. We are open to discussing full time and part time hours at interview. This is an opportunity to work in a varied role where you can make a real difference. The role will involve supporting Douglas’s work by responding to constituents’ queries. You will be a key part of the team based in the constituency.

Key Responsibilities:

• Deal with a large number of queries, as well as assisting on more complex cases from constituents.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Draft letters to government/other agencies and responses to constituents.
• Gather relevant information to assist with resolving cases.
• Accompany the MP to advice surgeries and visits in the constituency and follow up as appropriate.
• Retain records and information confidentially and in line with GDPR.
• Other duties as may be reasonably directed.

Key Skills and Experience:

• Excellent written and verbal communication skills and good attention to detail
• Proficient user of Microsoft Office
• Calm, polite, confident and empathetic when engaging with the public
• Well organised, able to prioritise, plan and respond to a high volume of diverse casework displaying strong multi-tasking and time management skills
• Ability to work independently, show initiative and work well as part of a wider team, demonstrating a positive and flexible attitude.
• Experience of managing casework, or similar
• Able to maintain confidentiality at all times

Desirable skills:

• Understanding or previous experience of working with public authorities and workings of Government

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office.