About East Lothian Foodbank

East Lothian Foodbank is at the forefront of the fight against poverty in East Lothian. We believe passionately that everyone should have the right to respect, dignity and self-determination, in a world without hunger and poverty; our advice services and campaigning activities are designed to help achieve these goals, sitting alongside our core role of providing emergency food & essentials to those who need them.

As an independent Scottish charity, we are also fortunate to be part of a nationwide network of foodbanks, supported by The Trussell Trust, working towards combatting poverty and hunger across the UK.

About You

We are looking for someone to join our team, who has a similar passion for driving meaningful change in our community. As one of our key “faces” to the outside world, the role would be suited to someone with strong communication skills and relationship building skills, who is driven and well organised.

About the Role

The East Lothian Foodbank Service Co-ordinator is at the frontline of our crisis service. As the first point of contact for our service users and referral partners you must be a confident communicator who can work well managing multiple tasks in a busy environment. Duties will include processing requests for emergency food support received via phone, email and online.

You will be taking care of day-to-day contacts and building relationships with partners, service users and others with regards to our crisis service. You will be expected to handle service user and referral partner information in line with data handling policy and procedures, notifying the Foodbank Manager of specific requests or requirements.

As an emergency food service, you may be dealing with people who are often in distress so the ability to deal with people sensitively and with compassion is required. The core values of East Lothian Foodbank must always be observed and promoted to ensure we offer the best possible support.

The Service Co-ordinator must maintain good working relations, not only with our referral agents and partners, but also with our volunteers. The core values of East Lothian Foodbank must always be observed and promoted to ensure we offer the best possible support to those in food crisis.

In line with our Recruitment and Selection Policy this role will be subject to a criminal record check.