Since 1984 Granton Information Centre (GIC) have worked hard to improve the lives of individuals and families by providing free & impartial advice, advocacy and representation on matters relating to welfare rights, debt and housing. If you are passionate about alleviating poverty and supporting people and communities in Edinburgh, we want to hear from you!
Main Tasks
• Provide advice, assistance and when necessary representation with welfare benefit entitlement claims and money, debt and general housing issues, via centre based, telephone, outreach and home visit appointments.
• Represent claimants at appeal tribunals.
• Record and maintain accurate client case records using our Advice Pro recording system.
• Maintain an up to date knowledge of changes and developments in welfare, housing and debt legislation and liaise with colleagues on any issues that need to be communicated wider.
We are looking for someone who is passionate about ensuring that Granton Information Centre (GIC) clients have access to free, impartial advice, advocacy and representation on matters relating to welfare rights entitlement, money advice and debt issues.
Main Tasks
- Provide advice, assistance and when necessary representation with welfare benefit and tax credit entitlement claims and money, debt and general housing issues, via centre based, telephone, outreach and home visit appointments.
- Represent claimants at appeal tribunals.
- Maintain an up to date knowledge of changes and developments in welfare, housing and debt legislation and liaise with colleagues on any issues that needs to be communicated wider.
We are looking for someone who is passionate about ensuring that Granton Information Centre (GIC) clients have access to free, impartial advice, advocacy and representation on matters relating to welfare rights entitlement, money advice and debt issues.
Main Tasks
- Provide advice, assistance and when necessary representation with welfare benefit and tax credit entitlement claims and money, debt and general housing issues, via centre based, telephone, outreach and home visit appointments.
- Represent claimants at appeal tribunals.
- Maintain an up to date knowledge of changes and developments in welfare, housing and debt legislation and liaise with colleagues on any issues that needs to be communicated wider.
We are looking for someone who is passionate about ensuring that Granton Information Centre (GIC) clients have access to free, impartial advice, advocacy and representation on matters relating to welfare rights entitlement and money advice and debt issues.
Main Tasks
- Provide advice, assistance and when necessary representation with welfare benefit and tax credit entitlement claims and money, debt and general housing issues, via centre based, telephone, outreach and home visit appointments.
- Represent claimants at appeal tribunals.
- Maintain an up to date knowledge of changes and developments in welfare, housing and debt legislation and liaise with colleagues on any issues that needs to be communicated wider.
We are looking for someone who is passionate about ensuring that Granton Information Centre (GIC) clients have access to free, impartial advice, advocacy and representation on matters relating to welfare rights entitlement and money advice and debt issues.
As a Senior Adviser you will act as a point of expertise in the area of welfare benefits and money advice/ debt issues, for both our client’s and our team of advisers. You will contribute to the leadership, management and development of services in line with agreed objectives and assist with case reviews and evaluations. You must have relevant experience of:
- Providing up-to-date, accurate and concise welfare rights advice with experience of managing complex cases and supporting people though appeals procedures
- Working in a benefits advice delivery setting or a relevant equivalent
- Liaising, mediating and negotiating with government departments on behalf of clients or a relevant equivalent.
We provide free and independent benefits, general housing and money/ debt advice for anyone in need, residing within our catchment areas. We provide a high quality telephone and friendly face-to-face advice service for those in need of assistance.
Project activities in this role will include delivery of advice on:
• Debt/money issues
• Income Maximisation
• Housing (rent arrears, mortgage arrears, Private Rented Sector issues)
• Court and/or Tribunal representation.
On the job training and support will be given.