Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?

Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.

The role:

Our Corporate Performance team plays a pivotal role in advising, ensuring compliance, and supporting the overall health of the National Park as a corporate entity. Encompassing regulatory compliance, policy development, programme and project oversight, information management, Board and committee governance, risk management, data analysis and stakeholder engagement.

There is a rare opportunity for an Information Manager to join a small, dedicated team working with colleagues across the organisation, with responsibility for data protection policies, overseeing our complaints processes, managing our records effectively and handling external information requests.

This role will suit candidates with a background in information management with wide experience of Freedom of Information requests, the role of data protection, records management in the digital environment and dealing with requests from members of the public in a professional and empathetic manner.

Responsibilities:

• Ensure that information requests are handled in accordance with the Freedom of Information (Scotland) Act 2002 and Environmental Information (Scotland) Regulations 2004, guidance, and internal policies. Regularly review and update the publication scheme
• Ensure that all enquiries received under data protection legislation including Subject Access requests are handled in accordance with the General Data Protection Regulations (the GDPRs), the Data Protection Act 2018, and internal policies
• Fulfil the statutory role of Data Protection Officer for the Park Authority as set out in the Data Protection Act 2018 and maintain expert knowledge of data protection law and practice
• Oversee and manage the Park Authority’s complaints procedure and processes in accordance with the Model Complaints Handling Procedure set out by the Scottish Public Services Ombudsman, including drafting responses and promoting positive staff engagement with the complaints process
• Manage records held by the Park Authority in accordance with the Public Records (Scotland) Act 2011, the National Records of Scotland Model Records Management Plan and provide training to ensure positive staff engagement. Submit annual updates on the Plan to the National Records of Scotland
• Act as the key contact for the UK Information Commissioner, the Scottish Information Commissioner, the Scottish Public Services Ombudsman, and the National Records of Scotland, ensuring that all statistical and annual notification requirements to the regulatory authorities are fulfilled, and information requested by these authorities is managed and processed timeously
• Monitor legislative and other relevant guidance relevant to information management, request handling, data protection, records management and complaints handling with appropriate recommendations made to the Executive Team to ensure policies and processes are user friendly and comply with statutory requirements
• Lead, develop and embed policies, procedures, training, and guidance to ensure statutory compliance in relation to information management and complaints handling
• Promote a culture of compliance with statutory requirements falling within role remit, at all levels of the organisation
• Provide pragmatic, specialist advice to staff at all levels within the organisation regarding risk and options available
• Liaise with internal and external auditors to manage the auditing of processes for records management, complaints handling, and information request handling
• Work with stakeholders, peers, external legal advisers, partners, and regulators, including attending relevant professional forums and events

Who we are looking for:

Your skills, abilities and experience should include:

• Experience of handling freedom of information requests and environmental information requests
• Experience of applying of relevant exemptions and exceptions
• Experience of handling complaints and corresponding with members of the public in an empathetic and professional manner
• Ability to work flexibly using sound judgement, evidence, and knowledge to arrive at practical solutions to complex problems
• Ability to adapt an appropriate communication style, both written and oral, to engage with stakeholders at all levels
• Excellent written skills, ability to draft complex complaint and information responses as well as creating and revising policies and procedures to comply with information legislation
• A-Degree level qualification (or equivalent experience) in a relevant subject, for example, Records or Information Management, Information Governance Law, or equivalent relevant training/experience

Ideally, but not essential, you’ll also have:

• Experience of liaising with the Scottish Information Commissioner or Scottish Public Services Ombudsman on appeal cases relating to information requests or complaints
• Experience of developing productive professional relationships with both internal and external stakeholders
• Ability to remain focused when faced with changing priorities to ensure goals are achieved
• Knowledge and experience of records management in the digital environment including achieving practical records management outcomes and developing staff awareness and capability

Who we are and our values:

We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.

Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.

Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

We have an exciting opportunity for an experienced and innovative Digital Communications Manager to join our Communications team.

You will lead on planning, developing, and delivering a strategic approach to digital communications for Loch Lomond & the Trossachs National Park, developing an audience led digital content strategy and overseeing the delivery of impactful and creative communications outputs that support the priorities of the National Park Authority.

This is an exciting time to join us as we work towards publishing our National Park Partnership Plan, which will set out a bold vision for the future of the park, and how we will deliver positive outcomes for people, place, and planet over the next five years.

An experienced professional and excellent communicator with strong problem-solving skills, you will have a proven track-record of developing and delivering digital communications campaigns to change behavior or answer user needs.

You will be a strong leader with a passion for instilling best practice in digital communications with the communications team and wider organisation.

Responsibilities:

• Work with the Media and Campaigns Manager to develop and deliver integrated campaigns and ‘always on’ communications activity that supports National Park priorities and meets user needs.
• Lead the development of a digital content strategy, overseeing the creation delivery of content outputs that are high quality, consistent in brand and tone of voice and adhere to best practice guidelines on accessibility and usability.
• Collaborate with teams across the organisation and external partners and stakeholders to mine for ‘good stories’ and content opportunities that support the team and organisation’s wider strategic objectives.
• Lead the development of a new website for the National Park.
• Co-developing internal communications comms outputs, reviewing existing tools to ensure that our staff and our Board Members are kept up to date with the broad spectrum of work that the National Park is involved in.
• Review the criteria and mechanisms to evaluate the effectiveness of digital communications activity, ensuring goals and metrics are set for each owned channel and individual campaigns.
• In tandem with the Media and Campaigns manager and wider team, contribute to the development and delivery of the National Park Partnership Plan and other strategic plans, supporting as required with the engagement of audiences.
• Instill best practice in digital across the Engagement and Innovation service and wider organisation. They will be plugged into industry trends to bring an innovative approach to their work and into raising overall digital skills.
• Manage budgets for digital projects and content creation and when required, lead on targeted digital and social media campaigns, both organic and paid-for.
• Line management responsibility for a Communications Support Officer and Designer and guiding the work of wider team members on key projects/campaigns.
• Undertake any other duties appropriate to the grade as required.

Who we are looking for:

Your skills, abilities and experience should include:

• Experience of planning and delivering strategic digital communications campaigns, ensuring integration and alignment with offline communications and engagement work.
• Experience of applying user insight to develop communications strategies, and evaluating effectiveness using the appropriate tools.
• Experience of motivating and leading team members in a busy, fast-paced environment.
• Demonstrable experience successfully managing a variety of projects including those involving multiple digital suppliers/specialists.
• Articulate with excellent interpersonal and influencing skills.
• Proactive self-starter with initiative to continually improve the work the team and National Park.
• Degree in communications or a related discipline; or equivalent level of management experience within a digital communications role.

Ideally, but not essential, you’ll also have:

• Experience of running behaviour change campaigns.
• Agile project management skills, particularly in the delivery of digital first projects.
• Experience of utilising Customer Relationship Management tools to track engagement.
• Understanding of issues relating to Loch Lomond and the Trossachs National Park and its audiences.

Who we are and our values:

We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.

Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.

Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?

Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch & Ben Lomond, Scotland’s first National Park truly is a magical place.

The role:

We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.

An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing networking equipment (such as Routers, switches, Wi-Fi, and Firewalls), a Microsoft server environment and M365.

As someone who has a background in both Microsoft 365 and on-premises technologies who has worked in a similar environment, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.

Responsibilities:

• Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-22, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity
• Contribute to the planning, implementation, administration and development of the organisations on-premises server and networking infrastructure, and M365 tenancy and applications
• Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines
• Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business
• Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters
• Provide advice and information on matters relating to Information Services systems and software, and Information Services team service delivery, and support the effective monitoring of all such systems and services
• Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources
• Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, configuration documents and cyber security logs and registers
• Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
• Undertake any other duties appropriate to the grade as

Who we are looking for:

Your skills, abilities and experience should include:

• Demonstrable relevant experience of working in a similar role
• Experience of administrating and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
• Experience with Microsoft on premise technologies such as Exchange, SQL Server, IIS, Server 2016, 2019, 2022, and Windows 10/11
• Experience with Virtual Server and desktop environments (VMware)
• Demonstrable technical ability
• Excellent analytical and problem-solving skills
• The ability to adapt and to learn new skills and technologies
• Good organisational skills
• Strong interpersonal skills
• A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience

Ideally, but not essential, you’ll also have:

• Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
• Experience of Cisco networking including switches, Wireless, firewalls, VPN, ISE and Prime.
• Experience of Sophos Central
• Strong knowledge and understanding of M365
• Strong knowledge and understanding of Active Directory and Group policy
• Relevant Microsoft Qualifications

Who we are and our values:

We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.

Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.

Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.