Advice Direct Scotland
Advice Direct Scotland

Charity registered in Scotland SC034473 is an advice hub. All of the services we provide are completely free at the point of use. We offer a genuine multimedia service: our aim is to help customers using the access channel of their choice.

Current vacancies

Debt Advisor

  • Full time
  • £21,032 – £23,068
  • On site: Glasgow
  • Closing 3rd July 2024

An Investor In People Gold Award Holder

Innovation, creativity and staff engagement are at the heart of everything we do, as it ensures that we are providing our customers with a high-quality service.

As a Scottish charity, we are working to ensure that as many people as possible can benefit from high-quality advice services when and where they need it.

We are looking for individuals who care. Driven to deliver the best service for individuals who need reassurance and advice.

Role Purpose:

You will be at the forefront of delivering a highly accredited service to the citizens of Scotland and the UK by telephone, webchat and Facebook.

You will ensure the provision of quality advice and information across all channels.

You will have the ability to establish the issues the customer is having, explore and understand the individuals needs and circumstances and then give them expert and trusted advice, helping them more forward with their concerns.

Person Specification:

You MUST have previous contact centre experience

Able to demonstrate commitment in previous roles

Dedicated and hard working

Ability and willingness to learn


Good communicator

Good listener



• Knowledge and experience of working within the DEBT sector.

• Certification in MATRICS - debt advice training programme


In return, we offer a competitive salary for a 4-day week within the sector. We also offer 30.5 days annual leave (38 pro rata), 8% pension contribution, death in service insurance. We also provide free coffee/tea from the local coffee shop as well as free food on a Mondays and Fridays.


• Bereavement leave

• Company events

• Cycle to work scheme

• Discounted or free food

• Enhanced maternity leave

• Life insurance

• Sick pay


• Day shift

• Monday to Friday

• No weekends

Work Location: In person

Experience: Debt sector: 1 year (required)

Job Type: Full-time

Pay: £21,032.04-£23,068.56 per year

Schedule: Monday to Friday

Application question(s):