ARC Scotland is a charity working for a more inclusive Scotland.

We're looking for a self-organised, customer-focused Administrator to join our Accredited Training Team. This is more than an administration role. Working mostly from home, you'll play an important part in supporting learners, employers and colleagues to access qualifications and learning opportunities that help people develop skills, confidence and careers.

You'll be the first point of contact for many of the people we work with, helping create a positive experience from enquiry through to qualification completion.

We're looking for someone who:

• Shares our commitment to inclusion, dignity, participation and human rights

• Has excellent communication and customer service skills

• Enjoys building positive relationships and helping people succeed

• Is organised, proactive and able to manage competing priorities

In this role you'll:

• Support learners through their qualification journey

• Provide information, guidance and excellent customer service

• Maintain accurate records and information systems

• Support financial administration and invoicing processes

• Work closely with employers, Assessors, Verifiers and colleagues

• Help us continuously improve the way we work

Why join ARC Scotland?

• Flexible home-based working

• A supportive and collaborative team

• Opportunities to learn and develop

• Meaningful work that makes a difference

• The chance to contribute to positive change across Scotland

If you're looking for a role where your organisational skills, communication and values can make a real impact, we'd love to hear from you.