The System Support Administrator will sit within the Integrated Knowledge Systems team, focusing on the Helix MIS/CRM system which has now been mainstreamed and is funded by the Local Authorities across the Edinburgh and South East Scotland city region.

The team is the first point of support for users, offering training, support with the rollout of new functionality, and working to improve data quality across the system. Support requests can range from simple fixes and quick answers, to getting involved in detailed reporting questions and working with providers to ensure delivery in the real world is correctly reflected in the system.