About the job

Drumchapel Citizens Advice Bureau is looking for a highly motivated and experienced individual with the drive and enthusiasm to support the delivery of a high-quality advice and information service to the public.

We are an established Citizens Advice Bureau with a strong reputation for delivering well-managed, proactive and quality-assured services, both directly and in partnership with statutory and voluntary sector agencies.

The Session Supervisor will play a key role in supporting and overseeing the delivery of our generalist advice service. The postholder will provide day-to-day session support to advisers, including guidance on advice queries and more complex cases, helping to ensure that clients receive accurate, appropriate and high-quality advice.

The role will also involve undertaking case checking and quality assurance, providing constructive feedback to advisers, identifying areas for improvement and supporting the maintenance and development of advice quality across the service.

As the role provides day-to-day support to advisers during service delivery, the postholder will be required to work on site Monday to Friday. This post is not currently offered on a hybrid-working basis.

About you

Applicants must have:

• Strong knowledge and experience of delivering generalist advice, including welfare benefits, debt/money advice, housing and employment.

• Demonstrable experience of providing session support to advisers within an advice-giving environment, including providing guidance on complex or unusual enquiries.

• Experience of supervising, supporting and developing staff and/or volunteers.

• Experience of undertaking case checking and quality assurance, including assessing the accuracy and quality of advice and client records and providing constructive feedback.

• The ability to provide constructive feedback and support advisers to maintain and improve the quality of their work.

• Good communication and organisational skills.

• A commitment to delivering an excellent service to clients and to equality and diversity.

Knowledge or experience of Citizens Advice audit requirements and National Standards would be advantageous.

About the job

Drumchapel Citizens Advice Bureau is looking for a highly motivated and experienced individual with the drive and enthusiasm to support the delivery of a high-quality advice and information service to the public.

We are an established Citizens Advice Bureau with a strong reputation for delivering well-managed, proactive and quality-assured services, both directly and in partnership with statutory and voluntary sector agencies.

The Thrive Early Family Adviser will provide high-quality, holistic advice and casework to families with children under five as part of the Thrive Early programme, delivered in partnership by Citizens Advice Scotland, Home-Start UK and Save the Children UK.

The role combines elements of a Generalist Adviser and Caseworker and will involve working closely with families who may experience barriers to accessing traditional advice services. The postholder will build trusted relationships and provide tailored advice, advocacy and practical support to improve families' financial wellbeing and access to services.

The postholder will work collaboratively with Home-Start colleagues and other project partners to provide coordinated whole-family support and will operate within Drumchapel Citizens Advice Bureau's established management, supervision and quality assurance arrangements.

About you

Applicants must have:

• A minimum of one year's relevant experience within the advice sector.

• Experience of providing welfare rights, money, debt, generalist or other relevant advice and casework.

• Experience of managing ongoing client work or a caseload.

• Experience of using an electronic case-management or client-recording system.

• Experience of working with people who may be vulnerable, distressed or experiencing barriers to accessing services.

• Good communication and organisational skills.

• A commitment to delivering an excellent service to clients and to equality and diversity.