Wheatley Homes East has a great opportunity for an experienced and caring professional to join the team as a Retirement Housing Manager.

Our Retirement Housing Managers are responsible for the safety and security of our retirement complexes; they work closely with Housing Officers and our Customer First Centre to promote the safety and wellbeing of our tenants. Our Retirement Housing Managers also work with our customers to help them use technology and access the online services available to them.

We’re looking for people who:

• are able to work on their own initiative;
• can respond to a crisis situation, in a calm and practical manner;
• are enthusiastic and caring person;
• are passionate about delivering excellent customer service; and
• can work collaboratively with our customers and partner agencies to achieve positive outcomes for our customers.

Applicants should have:

• at least two years’ experience in managing a retirement or similar scheme;
• a qualification in Housing at SVQ2 level or equivalent, or willing to work towards qualification;
• excellent interpersonal skills;
• knowledge of older people’s services;
• be able to clearly demonstrate awareness and commitment to ethos of retirement housing;
• elementary food hygiene certificate;
• previous experience of managing staff;
• basic IT skills; and
• demonstrative experience of managing a challenging workload.

We offer a generous salary, excellent annual leave and public holiday entitlement and a sector-leading employee benefits package.

This post is subject to a Basic Disclosure check.