The Organisation

Fife International Forum is a charity focussed on supporting migrant and refugees communities across Fife. We aim to address poverty, social mobility, and employment challenges for those who have moved away from their usual place of residence. Our vision is to create a sustainable, collaborative forum where individuals can make a positive impact on their lives. We promote engagement, participation, and social cohesion, guided by a human rights approach.

The Role

We are looking for a highly organised and proactive Senior Administrator to support the smooth running of our organisation. You will have excellent administrative and communication skills, with the ability to manage multiple priorities and maintain a high level of accuracy and confidentiality.

As a key member of the management team, you will work directly with senior managers and have delegated responsibility for supporting the Board of Trustees. You will contribute to the overall effectiveness of our organisation by coordinating office operations, improving administrative systems, and ensuring compliance with relevant policies and procedures.

Key Responsibilities:

• Manage receptionist/admin and triage members of staff.

• Coordinate and manage all administrative functions to ensure service delivery efficiency.

• Support senior managers and provide administrative support to the Board of Trustees.

Further details are set out in the job description.

About You

We are looking for a personable, organised individual with excellent attention to detail and a passion for delivering high-quality support. You will demonstrate strong leadership skills, including integrity, self-discipline, effective communication, interpersonal skills, teamwork, problem-solving, initiative, and sound decision-making.

The ideal candidate will have experience in a similar administrative role. You should be comfortable leading a team, working independently and collaboratively, with a keen eye for detail and a flexible approach.

This is a varied and responsible role, and the successful candidate will join a small, friendly, and forward-thinking team, contributing to a purposeful role that benefits society.

We welcome applications from individuals from all backgrounds with a good standard of

English proficiency.

Employee benefits

• Remuneration that values skills and knowledge.

• Family friendly policies including flexible working arrangements.

• Pension.

• Generous annual leave.

• Birthday policy.

• Training and development with an opportunity to build an enjoyable career.

• Working in a friendly forward-thinking team delivering a role with purpose that benefits society.

The Organisation

Fife International Forum is a charity focussed on supporting migrant and refugees communities across Fife. We aim to address poverty, social mobility, and employment challenges for those who have moved away from their usual place of residence. Our vision is to create a sustainable, collaborative forum where individuals can make a positive impact on their lives. We promote engagement, participation, and social cohesion, guided by a human rights approach.

The Role

We are looking for an additional experienced Operations Manager to coordinate and deliver our operational services to drive our strategic vision, champion equality, diversity, and inclusion, to ensure the continuing success of our organisation.

The Operations manager is a key operational role within the organisation. The ideal candidate will have proven experience in managing staff within a diverse team, as well as strong leadership, organisational, and problem-solving skills. They will demonstrate excellent communication skills, including people whose first language is not English, and be confident in building community relationships. A high standard of English, strong IT skills, and experience in report writing, project management, and budgeting are essential. A relevant degree or equivalent experience, and a valid UK driving licence with access to a car, are required.

Key Responsibilities:

• Planning, organising, and coordinating all aspects of operational processes, people, and systems to ensure that services are consistently delivered and maintained.

• Designing and creating effective processes and plans of action for all services. Monitoring and adjusting service processes within financial limits.

• Leading and managing a team of caseworkers, and other staff developing and training staff to ensure that they have the necessary skills and experience to carry out their roles effectively.

• Establishing and maintaining a detailed overview of service delivery, monitoring metrics and beneficiary feedback to drive the continuous improvement of service delivery.

Further details are set out in the job description.

Employee benefits

• Remuneration that values skills and knowledge.

• Family friendly policies including flexible working arrangements.

• Pension.

• Generous annual leave.

• Birthday policy.

• Training and development with an opportunity to build an enjoyable career.

• Working in a friendly forward-thinking team delivering a role with purpose that benefits society