We have an exciting opportunity for a Housing Assistant to join our small, tenant‑led organisation. The role is based on 28 hours per week, although we would be happy to consider flexibility in working hours per week and discuss a suitable working pattern.

As a fully mutual housing co‑operative managed by a voluntary committee of tenants, we provide good‑quality, affordable homes and promote a safe, welcoming community. Our staff play a vital role in delivering a personal, responsive service to tenants and partners.

Our values

• Fairness – treating everyone fairly and without prejudice
• Equality – being open and accessible to people from all backgrounds and circumstances
• Honesty – being clear, open and avoiding false promises
• Integrity and trust – keeping our commitments and doing what we say we will do

As our Housing Assistant, you will:

• Provide high-quality administrative, housing and finance support, including professional front‑line service to tenants, colleagues and external partners.
• Manage rent and income functions, including rent payments, account reconciliation, arrears support, invoices, payments, banking and supplier queries.
• Liaise with local authorities, the DWP and contractors on Housing Benefit/Universal Credit, repairs, maintenance, voids and servicing.
• Support housing management activity, including allocations, lettings, transfers, tenancy sign‑ups, terminations and associated paperwork.
• Assist with repairs, health and safety compliance, inspections and accurate keeping.
• Contribute to organisational work as part of a small team, supporting reports, communications, policies and working closely with the whole team.

About you

We are looking for someone who:

• Experience in office‑based administration with regular customer contact, ideally within social housing, finance or repairs/contractor liaison.
• Confidence in handling rent payments, cash transactions and financial queries.
• Strong IT skills, including Microsoft Office and relevant finance or housing management systems.
• Clear, professional and respectful communication with tenants, colleagues and partner organisations.
• Ability to manage and prioritise workload accurately, with attention to detail and a commitment to confidentiality, equality, customer care and health & safety.

Why work with us?

• Be part of a small organisation where your work makes a real difference.
• Supportive team environment.
• Opportunity to use and develop a wide range of skills.
• A chance to build positive relationships with tenants and colleagues.
• We offer full EVH terms and conditions of employment.