We are looking for an enthusiastic and committed individual to join our Carer Information & Engagement Team. You will play a key part in delivering our commissioned information, advice and campaigning services, ensuring unpaid carers across North Lanarkshire have the support, information and voice they need.

You will provide accessible information, signposting and referrals to appropriate support including short breaks and Carer Support Plans; deliver Carer Aware training; work in partnership with health, social care and third sector organisations; gather feedback from carers through forums and consultations; and help organise key events such as Carers Week and Carers Rights Day. Occasional evening and weekend work will be required.

About you

Essential criteria:

Minimum 2 years’ experience in a similar information, support or engagement role

Ability to analyse and present information clearly for different audiences

Strong verbal and written communication skills, able to engage with people from all backgrounds

Proficient in Microsoft Office 365

Understanding of the challenges faced by unpaid carers and knowledge of the Carers (Scotland) Act 2016

Able to work on your own initiative and as part of a team

Empathetic, non-judgmental approach and commitment to equality, diversity and inclusion

Willingness to travel and work flexibly as required

Desirable criteria:

Experience within the third sector or carer services

Knowledge of Charity Log

Relevant qualification in health, social care or community work

Understanding of local health and social care structures

Bi or multi-lingual

What we offer

25 days annual leave plus 12 public holidays

8% contributory pension scheme

Death in service benefit of 2x annual salary

Blended working – mix of office, home and community-based

Full IT equipment provided

Supportive supervision and access to training and development