The main purpose of this role is to support the parents and carers of neurodivergent children and young people by providing high quality, person-centred information, advice and support. Parents and carers contact us for advice and information about a wide-ranging variety of topics relating to neurodiversity, including neurodevelopmental conditions, rights and responsibilities, pathways and services, communication with professionals and promoting wellbeing.

The post holder will provide advice and information to parents and carers who contact the service. They will also provide further support for parents and carers to identify desired goals and outcomes and create a plan to work towards these, using a coaching approach. They will provide parents and carers with the tools to independently communicate with professionals and support their child(ren), while providing a safe space to reflect on their own wellbeing, using a non-judgemental, trauma-informed approach at all times.

The role mainly involves communication by phone, text and email but may also include in person support and virtual or in person attendance at meetings where required. The post holder may be required to communicate with professionals on behalf of parents and carers and will also provide advice and support to professionals working with neurodivergent children and young people and their families.

Our Parent Carer Service also provides group-based support for parents and carers and the post holder may be required to facilitate peer support or information-based group sessions, both online and in person.

This post may occasionally require weekend and/or evening work and very occasionally working elsewhere. The charity is based in Edinburgh but the Direct Help and Support (DHS) service in which this role sits, covers the whole of Scotland. Our Parent Carer Support Specialists support families and professionals primarily through the use of technology, with some in-person working when required. The post involves hybrid working, working from home and from our office in Edinburgh when required, as well as travel to support parents and carers in person, including at meetings or in group settings.

Organisation profile

Mindroom is a charity that champions all forms of neurodiversity and supports all kinds of minds. Our mission is to be a leading centre for change, in how we live, work and learn. We achieve this through support, education, advocacy, and research.