This new part-time Family Support Lead will join our existing part-time Family Support Lead to ensure we have full-time service coverage across the working week (Monday to Friday), with a crossover day on a Wednesday.

The Family Support Lead assists the Chief Executive (CE) by ensuring all staff members are fully supported to undertake their duties, provide a high quality service and have their needs met. The Family Support Lead plays an integral role in coordinating operational delivery, supporting with working practice guidance, policies and processes. The role is integral to the smooth and successful running of operations within the charity. As an organisation who takes pride in supporting families to a high standard, it is essential that we offer the same level of support and care to our staff members.

In addition to this, Family Support Leads will support a small caseload of families in the same way as our Family Support Workers. These cases may be more complex in nature than our typical cases. In your Family Support Worker capacity, you will provide one-to-one holistic, information, advice and support to families across Highland via phone/email/online, supporting and enabling them to improve their lives by building their confidence, empowering them to recognise their personal expertise and value, implement practical support strategies, access services, know their rights, and have their voices heard.