Do you want to use your skills to make it possible for people with myeloma to live longer and better lives? Do you have excellent communication, organisation and interpersonal skills? Due to an internal promotion, we are looking for two driven individuals to join our successful Supporter Care Team.

You will be friendly and approachable and able to speak to a wide range of supporters comfortably and confidently with kindness, empathy and appreciation. An adaptable team player who is self-motivated and can pivot between multiple tasks while delivering excellent supporter care. You will have excellent IT skills and the ability to work methodically and follow procedures accurately.

Previous experience of working in a fundraising role and knowledge of fundraising databases would be an advantage but not essential.

About the role

It’s an exciting time to join Myeloma UK as we reach the halfway point in our strategy. The Supporter Care Assistant roles are critically important, as the first point of contact with supporters who through donations, fundraising activities and gifts in wills drive our work forward.

The role is fast-paced and diverse providing frontline administrative support to our busy and growing Fundraising Team. You’ll be the first point of contact for our supporters by phone and email as well as responsible for adding supporter details to our database, sending Fundraising and Welcome packs, and thanking supporters with varying degrees of personalisation. You’ll be trained on how we deliver excellent supporter care, process data and use multiple online platforms.

The post holder will handle feedback from supporters for various fundraising products, escalating supporters to relevant fundraising teams when necessary. You will answer queries efficiently, empathically and with appreciation and manage the fundraising merchandise stock as well as provide ad hoc administrative support to other teams within the organisation as required.

About us

Myeloma UK is on the only UK charity focused on myeloma and its related conditions. We provide advice and support to people living with myeloma. And we campaign for access to new treatments, while researching a cure.

We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma can live a longer, better life.

Our culture

Wellbeing and staff engagement are at the heart of our culture. We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees.