Duty & EDDACS Support Worker (Women from Migrant and Ethnically Diverse Communities)

Job Purpose: The role of the Duty/EDDACS Support Worker is to provide a confidential, safe and supportive frontline information service to women and agencies who contact EWA across our Duty and EDDACS (Edinburgh Domestic Abuse Court Service) service. Support can be accessed through the crisis phone line and/or ‘drop in’ service and delivered within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse. Where safety issues are assessed, the worker will ensure the completion of the Risk Identification Checklist and an individualised support and safety plan. Where appropriate the worker will assess women, and any accompanying children who are affected by domestic abuse, for refuge accommodation. This role is based at EWA offices 4 Cheyne Street, Edinburgh, EH4 1JB.

The role also provides specialist, culturally responsive and trauma-informed support to ethnically diverse, migrant, refugee and asylum-seeking women, addressing barriers such as insecure immigration status, No Recourse to Public Funds (NRPF), language needs, cultural isolation and difficulties accessing statutory services, while facilitating access to legal, immigration, welfare and housing support.

This role is subject to satisfactory Adult and Child PVG scheme membership.

Job Purpose: As part of Edinburgh Women’s Aid’s (EWA’s) administration team to ensure efficient and effective support to the organisation’s funding activity, community fundraising and communications. The post holder will work closely with EWA’s Senior Management Team (specifically the CEO, Deputy CEO and Finance Manager) to provide support to EWA’s funding applications, funder reporting and relationship management. The role will involve research, drafting copy and collating data to support EWA’s grants, trusts and foundation applications. The post holder will also provide the highest level of donor care to both trusts and grants and to community fundraisers. Additional responsibilities will cover communication and marketing duties including EWA’s digital communications, social media and promotional materials including EWA’s annual Impact Report.

A satisfactory Disclosure Scotland Level 2 check is required for this position.

The Edinburgh Locality Support Worker will deliver dedicated and empowering support to women in Edinburgh, who have experienced or are at risk from domestic abuse, in accordance with SSSC Standards. This role encompasses practical and emotional support, advocacy, and collaborative working with statutory and third-sector organizations to achieve the best possible outcomes for women in our service. A trauma-informed approach is essential, ensuring that women receive comprehensive, person-centred support in a safe and supportive setting. Support is delivered through telephone support, one-to-one meetings, and attendance at joint meetings with partner agencies.

This post is open to hybrid working between office and home, if the candidate can evidence an appropriate environment for home working, ensuring confidentiality and privacy for service users making contact through telephone or online methods. Travel within Edinburgh to meet service users will be required as well.

This role is subject to satisfactory Adult and Child PVG scheme membership.