Goodmoves
Children First
Children First

Charity registered in Scotland SC016092

Children First is Scotland's National Children's Charity. We help Scotland's families to put children first, with practical advice and with support in difficult times. And when the worst happens, we support survivors of abuse, neglect, and other traumatic events in childhood, to recover.
Current vacancies
Children First

Systems Support Officer

  • Full time
  • £30,602 – £35,778
  • Hybrid: Edinburgh or Glasgow, with occasional travel through-out Scotland
  • Closing 15th May 2026

In this role, you’ll:

  • Support colleagues across Children First to use our systems confidently and effectively, helping them record their work clearly and accurately.
  • Provide first line support for system queries, troubleshooting issues and working with our IT and system partners to resolve them.
  • Maintain and improve guidance, templates and support materials, ensuring they are clear, accessible and up to date.
  • Contribute to testing, implementation and continuous improvement of systems, including Microsoft Dynamics 365 and Microsoft 365 tools.
  • Use insights from user feedback and data quality checks to help improve how our systems support practice, reporting and learning.

We’d love to hear from you if you have:

  • Experience in a systems support, ICT support or application support role.
  • Confidence supporting colleagues with varying levels of digital confidence, using clear and patient communication.
  • Experience of working with business systems such as case management, CRM or HR systems, ideally including Microsoft Dynamics 365.
  • Strong organisational skills and attention to detail.
  • An understanding of data quality, information governance and the importance of accurate recording.
  • A proactive, collaborative approach and commitment to our values.

What we offer:

  • A workplace with values of with love, with purpose and with strength
  • 40 days annual leave, inclusive of bank holidays
  • Pension scheme and wellbeing support
  • Flexible and hybrid working arrangements
  • Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
  • Blue Light card discount
  • A Fair Work accredited workplace

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

With love, we put children first.

With purpose, we transform lives together.

With strength, we do whatever it takes to protect Scotland’s children.

Find out more
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