In this role, you’ll:

• Support colleagues across Children First to use our systems confidently and effectively, helping them record their work clearly and accurately.
• Provide first line support for system queries, troubleshooting issues and working with our IT and system partners to resolve them.
• Maintain and improve guidance, templates and support materials, ensuring they are clear, accessible and up to date.
• Contribute to testing, implementation and continuous improvement of systems, including Microsoft Dynamics 365 and Microsoft 365 tools.
• Use insights from user feedback and data quality checks to help improve how our systems support practice, reporting and learning.

We’d love to hear from you if you have:

• Experience in a systems support, ICT support or application support role.
• Confidence supporting colleagues with varying levels of digital confidence, using clear and patient communication.
• Experience of working with business systems such as case management, CRM or HR systems, ideally including Microsoft Dynamics 365.
• Strong organisational skills and attention to detail.
• An understanding of data quality, information governance and the importance of accurate recording.
• A proactive, collaborative approach and commitment to our values.

What we offer:

• A workplace with values of with love, with purpose and with strength
• 40 days annual leave, inclusive of bank holidays
• Pension scheme and wellbeing support
• Flexible and hybrid working arrangements
• Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
• Blue Light card discount
• A Fair Work accredited workplace

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

With love, we put children first.

With purpose, we transform lives together.

With strength, we do whatever it takes to protect Scotland’s children.

Are you an experienced Money or Welfare rights advisor – we want to hear from you! …

This is an exciting opportunity to work within our Financial Wellbeing Team as part of our Money, debt, benefits and Energy advice delivery, supporting our additional services across the charity.

Our Financial Wellbeing service works alongside families to address the challenges and risks which may have led to vulnerability, promote connection to their local communities, and improve financial stability and resilience. Our aim is to support communities to become more resilient and a place where children feel safe, valued, understood and supported.

The Financial Wellbeing Advisor will work across East regions offering support, community connection, and expert benefit, energy and debt advice. This will enable families to resolve debt and money problems, become more financially resilient and break the cycle of poverty.

A priority for the financial wellbeing advisor will be to increase the capacity of our current service to provide Type I and II Financial wellbeing in one of the most deprived areas in Scotland.

You will work as part of our National Financial wellbeing team offering remote advice to families across Scotland by telephone or webchat. You will support families within their homes, deliver workshops within the community and in schools, and offer drop-in sessions within the community.

If you have experience of delivering money, and debt advice, understand the impact trauma and adversity can have on children and families, and believe that you can apply this to your practice, we want to hear from you.

This is a full time, 35 hours post funded until the 31 March 2029 with the intention to explore funding options beyond this date. Hours to be worked flexibly to suit the needs of families, including evenings and weekends as required.