Overall Purpose

Manage the coordination and delivery of qualifications within ARC Scotland’s assessment centre, ensuring it meets all Qualifications Scotland’s requirements. Contributing to the delivery of ARC Scotland’s workplan, vision and mission.

Leadership

• Work with the Head of Accredited Training to deliver ARC Scotland’s overarching workplan.
• Provide support and guidance to the administration team.
• Recruit, induct, manage and support (as the first point of contact) the team of freelance contractors delivering high quality assessment and verification across the assessment centre.
• Coordinate the deployment of freelance contractors in the delivery of accredited qualifications across Scotland.
• Manage and facilitate the standardisation of assessment and verification activity in accordance with Qualifications Scotland’s requirements.
• Contribute to the ongoing strategic planning and development of ARC Scotland.
• Facilitate and / or contribute to relevant ARC Scotland meetings.
• Deputise for the Head of Accredited Training in their absence.

Key Responsibilities

• Be the first point of contact between ARC Scotland and Qualifications Scotland in accordance with their requirements.
• Maintain ARC Scotland’s compliance with Qualification Scotland’s requirements.
• Be the first point of contact with Qualifications Scotland in coordinating external verification activity, approval applications and ensuring any recommendations are implemented timeously.
• Manage partnerships between ARC Scotland and customers (managing existing resources in retaining and gaining new business along with the Head of Accredited Training).
• Review, update and refresh ARC Scotland’s policies and procedures in line with current legislation and Qualifications Scotland guidelines and ensuring they are implemented.
• Ensure suitable records are maintained and updated in accordance with the requirements of Qualifications Scotland and ARC Scotland’s data management policy.
• Communicate changes and updates to and from Qualifications Scotland to all relevant parties.
• Notify Qualifications Scotland of any changes which may affect the centre’s ability to meet the quality assurance criteria.
• Carry out assessment and verification activity as required to maintain competence and quality assurance standards.
• Discuss monthly candidate progress reports with freelance assessors and verifiers and provide partner organisations with regular updates. Agree and implement remedial action where required progress has not been made.
• Monitor payment claims against assessment and verification time claimed.
• Gather, process and analyse feedback as part of the quality assurance processes within ARC Scotland. Use feedback to promote services or to address areas of improvement identified timeously.
• Support the development and implementation of communication and marketing strategies within ARC Scotland.
• Conduct any investigations required in accordance with ARC Scotland’s policies and procedures.

Other

• Deliver training as required.
• Be flexible in approach and adaptable in managing own workload.
• Work flexible hours and be able to travel throughout Scotland as required.
• Undertake CPD to maintain competence in accordance with relevant assessment strategies, and ensure freelance contractors do the same.