Background

We have developed expertise in stimulating demand for, and trust in, green home improvement through our cooperative membership and through in-person events such as community hall presentations and open house events. This report summarises some pilot work in this area. We have since refined our approach and seek to expand it across Glasgow City Region, complemented by traditional and digital marketing approaches.

The Role

This role is an opportunity to take a senior role in an expanding social enterprise focused on the climate change crisis.

The Marketing and Community Engagement Manager will drive demand for our householder services. This will be achieved primarily through in-person community engagement events. Public speaking is a key part of this role. This role also covers brand development, digital marketing and traditional advertising but these are lesser considerations than expertise with in-person activity.

In addition, they will ensure an excellent customer experience using customer feedback and market knowledge to steer improvements in service design.

Key Responsibilities

• Meet targets for numbers of customer enquiries
• Deliver a programme of in-person and online community events.
• Other marketing activity including traditional advertising and partnerships with other service providers.
• Manage our retrofit champion volunteering programme.
• Data protection for customer data, including GDPR compliance, with outsourced advisory support.
• Monitoring our customer handling and feedback. Steering service design improvements.
• Manage team member(s)
• Support delivery of innovation and consultancy projects

Skills And Experience

Required

• Demonstrable experience of developing and delivering successful campaigns which create demand, including community events, online and traditional media.
• Skills in market research, brand development and product/service design.
• Confident public speaker
• Experience of successfully engaging with communities, such as participatory design processes or consultations.
• Line management experience

Preferred

• Experience in service design.
• Expertise in workshop facilitation
• Comfortable with managing IT platforms such as CRM, website, collaboration tools.

Location

You should be based within a commutable distance of our office in central Glasgow.

• There will be a mixture of office working, events in the community and flexibility to work from home.
• We serve households and communities across Glasgow City Region.

Schedule

We will consider schedules between 0.6 to 1.0 FTE. Please tell us your preference.

This role involves community engagement events in evenings and at weekends.

About You

We are looking for team members who share our commitment to our aims, mission and values. See more information on the Vacancies page.

You may be…

• looking for a step up or a fresh challenge in a related career path
• making a change of career and bringing relevant transferable skills.
• returning to work after an absence, such as for caring responsibilities.

Legal right to work

You must have a legal right to work in the UK. We are not currently in a position to act as a sponsor.

Supported by Postcode Innovation Trust, thanks to players of People’s Postcode Lottery