About Dollar Community Development Trust:

The Trust was formed in 2017 and is a volunteer-led charity aimed at making Dollar a better place, to live, work, study and visit. The Board of Trustees is supported by staff and a team of volunteers to deliver a broad range of activities to support the community within Dollar. At the core of the Trust is the Hive community centre which hosts many of the businesses, clubs and societies that provide services and events to support achieving the Trust’s ambitions. In addition, the Trust leads a number of activities as part of its Sustainable, Destination and Caring, Connected projects.

Job purpose

Reporting to the DCDT Chair, the Community Centre Support Officer will support delivery of the Trust’s ambitions, with specific emphasis on community-centric activities focused around the Hive and ensuring an effective online presence.

Main duties

• Act as the “face of the Trust” in the Hive facility
• Greeting existing and potential Hive users/customers
• Providing information on Trust activities, including events, Friends scheme, membership and volunteering opportunities
• Forwarding contact information to relevant Trustees/Trust volunteers/staff as required
• Provide Trust awareness and health & safety briefing to new Hive users
• Develop and ensure maintenance of the Trust’s social media presence, to include Facebook and website, as well as other social media platforms that are employed
• In a consultation with the Board, further develop the portfolio of Community-centric activities in the light of progress and expansion
• Highlight Hive use development opportunities
• Communicate development opportunities to Board
• Monitor the info@dollarcdt.com email and Trust telephone during working hours and ensure follow up with relevant Trustees or other parties as appropriate
• Maintain the Hive booking and occupation schedule on SharePoint, ensuring accuracy and visibility to all relevant stakeholders
• To include information to support billing and emergency contact
• Maintain usage statistics to support Hive Trust’s business operation
• Provide support to Hive operations
• Support monthly status report/meeting with the team responsible for management of the Hive, providing the Board with an overview of key matters relating to the operation of the Hive
• Open the Hive facility Monday to Friday and maintain a schedule of users/Trustees to lock the facility after use
• Carry out a daily inspection of the Hive facility, maintain a log of any security, maintenance and health and safety-related issues
• Monitor facility supplies and report potential shortages to ensure continuity of supply
• Report any safety-related issues immediately
• Manage the Trust’s post, logging incoming mail and ensuring that it is forwarded to the relevant addressee
• Additional tasks may be required and will be discussed with the DCDT Chair/ Board prior to implementation

Other points to note

• The role will be based in the Hive community centre, Park Place, Dollar
• Appropriate IT equipment will be provided
• Appropriate training will be provided where required
• The nature of the role means that remote working is only possible in exceptional circumstances and with prior permission from the Board and/or the leader of the Hive management team

About the person:

The candidate will be able to demonstrate the following skills, attributes and competencies

• Creative, enthusiastic self-starter able to work with a high degree of independence
• Ability to communicate effectively with a broad cross section of people and organisations
• Proven organisational skills
• Pro-active and methodical, able to demonstrate an understanding of the importance of operating in accordance with relevant process and regulations
• Confident social media and IT user, willing to learn new skills in line with online presence development