Care Opinion CIC is an independent, not-for-profit social enterprise run by a small, committed and passionate team. Our mission is to make it safe and simple for everyone to share their experiences of health and care services in ways which connect people together for change. Inclusion, transparency, integrity and innovation are some of the values which drive what we do and how we do it.
We are recruiting an enthusiastic Engagement and Support Officer to support our operations in Stirling and projects across the wider business.
You will be part of a team providing comprehensive support service to existing Care Opinion customers, to support the engagement of new customers (across health and social care).
Many of the organisations and teams that Care Opinion works with recognise they would like to do more with online feedback but need support to do this. This involves working with both an executive and operational lead to drive forward their involvement with Care Opinion.
Support will be wide ranging; from helping to collate information and working on implementation plans, to supporting individual staff to promote Care Opinion at a local level and respond to online feedback in an open and transparent way.
Skills the ideal candidate will possess
Our support team recently presented at our organisational team day and gave an overview on the role of Engagement and Support Officer. They shared what "a day in the life" looked liked for them.
You might find it helpful to view their presentation to give you a sense of the role:
Job Role and Person Specification
Care Opinion is an independent, not for profit social enterprise with a small, committed and passionate team. Our mission is to make it safe and simple for everyone to share their experiences of health and care services in ways which connect people together for change. Inclusion, transparency, integrity and innovation are some of the values which drive what we do and how we do it.
We are recruiting an experienced Business Administration & Support Officer, to support our operations in Scotland and projects across the wider business. This includes supporting the work of the Head of Scotland, providing business administration support to the Stirling team and head office in Sheffield, coordinating HR systems, supporting the development and administration of quality management standards across the organisation, supporting communications, events functions and ensuring the smooth running of the office in Stirling.
Our new team member will be able to demonstrate excellent organisational, IT and communication skills and be able to work enthusiastically and flexibly as part of our small team to meet the needs of a busy organisation.
The post holder must have an interest in why we do what we do: harnessing citizen voice in improving health and social care services, as well as sharing our commitment to delivering top notch and friendly customer service.
Responsible to: Executive Director & Head of Scotland.
Location*: The post holder will be based in the Stirling office. The post holder must be prepared for some travel across Scotland and very occasional travel to Head Offices in Sheffield. (Care Opinion operates a blended approach, so some home working is supported).