Govanhill Law Centre is seeking a dedicated Legal Clerical Officer to join our team

About Us:

Govanhill Law Centre is a free and confidential legal resource for the Govanhill community. We are a charity and employ qualified solicitors (charity no. SCO30193). We are a branch office of Govan Law Centre and through the legal practice Dailly and Co. Solicitors we undertake expert legal advice, court and tribunal representation in Scotland. Govanhill Law Centre is funded by the Scottish Government, Oxfam & supported by Govanhill Community Development Trust, Govanhill Housing Association and UNISON. We provide legal advice on housing, employment, benefits, education and consumer matters to clients by way of appointments and drop-in surgeries. We can assist anyone living in the Govanhill area, with a focus on enforcing the rights of minority ethnic communities and in particularly the Roma community.

The Role:

The Legal Clerical Officer will provide essential administrative and clerical support to the solicitor and caseworkers at the Govanhill Law Centre. The role is pivotal in ensuring the smooth operation of legal processes, maintaining accurate records, and offering a high level of client service. This position is ideal for someone with strong organisational skills, attention to detail, and an interest in supporting legal services for the community.

Key Responsibilities:

• Administrative Support: Perform general administrative duties, including filing, photocopying, scanning, and handling correspondence (post, email, telephone).
• Client Communication: Manage front desk reception, answer telephone calls, and handle initial client inquiries with professionalism and empathy.
• Document Preparation: Assist in drafting and formatting legal documents such as letters, forms, and court submissions under the direction of solicitor.
• Data Management: Maintain accurate and up-to-date client files, case management systems, and databases.
• Scheduling and Diary Management: Organise and schedule meetings, appointments, and court dates for solicitors and caseworkers.
• File Management: Ensure case files are organised, archived, and maintained according to legal and regulatory standards.
• Other Duties: Perform any other clerical or administrative tasks as required to support the law centre’s day-to-day operations.

Key Requirements:

Skills:

• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and prioritise workload effectively.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Personal Qualities:

• A team player with a positive attitude.
• A strong commitment to client confidentiality and professional conduct.
• Empathetic and understanding of the challenges faced by vulnerable individuals.
• A proactive and flexible approach to work.

Blended working model and flexible working hours considered. Locally spoken languages would be an advantage.