Funded by Glasgow City Council’s Place Based Programme

Cassiltoun are committed to regenerating our community not only through first class housing services but by our wider community development work. We also work closely with our subsidiary companies and in partnership with other organisations and agencies.

The Community Team deliver a range of projects that respond to community aspirations and seek to address local issues through an asset-based community development approach. This includes community art initiatives, a community woodland project (Castlemilk Park), youth work, health and wellbeing activities, a large number of events, community gardening, community food initiatives, and a volunteer development programme – at the centre of all of these is participation and involvement from the local community.

We have an opportunity to join the team as a Community Connector. This is a fixed term post (until 31 March 2027) for 21 hours (3 days) per week.

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

The Facilities Services Operative is responsible for delivering excellent customer service, actively assisting and supporting the delivery of sustainable tenancies and neighborhoods. Key duties include cleaning communal areas, conducting security patrols, handling minor repairs, supporting residents, and promoting health and safety practices. This role will be based across our three main Concierge Sites within Glasgow City Centre and West End of Glasgow.

The ideal person will have a proactive and enthusiastic attitude, with strong teamworking, customer service and communication skills. A willingness to work outdoors in all weather is essential as well as competent IT skills and an awareness of Health and Safety practices. Previous experience in a similar role (Concierge services, security services, facilities management or handyperson services) is strongly preferred, although not essential as training will be provided.

Key Tasks

1. Providing effective customer service to those accessing our services. This will include a range of mobile and desk-based duties / services, resident engagement as primary on-site point of contact for dealing with estates / facilities issues as they arise.
2. Support residents accessing wider GWHA services, referring issues to other staff as appropriate.
3. Undertake a range of facilities duties including but not limited to effective cleaning of common areas, litter picking, fire safety actions, and waste management aligning with our processes.
4. Undertaking security patrols across the site, ensuring effective security presence, accurate incident monitoring and reporting, including appropriate internal escalation to line managers / summoning appropriate service as required.
5. Contribute to handyperson / neighbourhood support duties including but not limited to changing, lightbulbs and smoke alarm batteries, hang curtains, within occupied homes, clean and clear void properties as appropriate to reflect our service offering in these areas.
6. Minor ad-hoc duties as required e.g. unblocking a chute, graffiti removal, turn off a stop cock. Painting of common areas.
7. Positively promote, adopt and shape routine Health & Safety control measures.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• Defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award and long service award.
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.

Job Type: Full time/Permanent (35 hours per 5-day week, Monday – Friday, including occasional attendance at meetings or courses out with normal office hours, as determined by the role)

Following a successful probationary period of 6 months, consideration will be given to condensed hours i.e. 4-day week or 9-day fortnight)

Location: Office Based – Glenrothes. This position attracts an essential car user allowance as there will be frequent travel between Glenrothes and Levenmouth

Glen Housing Association is committed to making the lives of its tenants and the communities they live in, the best. We can’t do this without the right people working for us though…..

• Do you have a good knowledge of property and estate management?
• Do you like variety, as well as a challenge?
• Do you strive for excellence and care about the people you serve?

………YES? Then WE WANT YOU!

This Housing Officer role offers the chance to be involved in all property and estate management activities.

If you relish the opportunity to work in a pro-active position where you are ‘expected’ to use your own initiative to provide top class housing services, then apply now and become a part of our team.

We look forward to hearing from you!

Manor Estates Housing Association is seeking to recruit a full-time (35 hours) Property Services Manager to join our busy Property Services team. We manage over 1100 tenanted properties and provide factoring services to over 1700 residents.

The role is to lead and manage the Property Services team in delivering a high quality, customer focused, and compliant asset management and maintenance service. The postholder will be expected to manage a range of property services including reactive and planned maintenance, factoring services and health and safety compliance. You must be committed to the delivery of excellent customer services, have experience of managing both staff and budgets as well as analytical and technical skills.

The post holder will report to the Property Services Director.