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Service Delivery & Outreach Manager

  • Full time
  • £27,000 – £30,000
  • On site: Edinburgh
  • Closing 21st November 2025


  • Advertised from 14th November 2025
  • 12 month fixed term contract.

Role

Smart Works Scotland is undergoing an organisational restructure to ensure our continued sustainability and impact. As part of this process, we are recruiting for key roles that will help shape our future direction and strengthen our delivery.

The Service Delivery and Outreach Manager will have responsibility for the day to day operations of the Edinburgh centre, with prime responsibility for the smooth running of client appointments, and coordination of volunteer activities, whilst ensuring a welcoming atmosphere for all visitors. They would also be responsible for nurturing existing and developing new referral partner relationships.

We are looking for someone who can demonstrate their track record of building strong relationships and making things happen. As this role will be the first point of contact for all clients, volunteer and visitors who come to our Edinburgh centre, our ideal candidate will share our passion for helping clients succeed, believe in the power of volunteering and will be a real people-person, who will enjoy meeting new people every day. They must be a natural relationship builder.

They will also be organised, an excellent multi-tasker and will thrive in a fast-paced office. We are looking for a true

team-player, with a proven track record of rolling-up their sleeves and delivering results.

The role would be based in the Edinburgh centre. It is anticipated that approximately 3 days will be dedicated to client appointments and two days for outreach activity. There will be occasional evening and weekend work as the role holder will provide key events support which would be covered by our TOIL policy.

Smart Works Scotland is part of Smart Works Charity, and there will be some liaison with the HQ team/centres across the U.K. and liaison with our regional teams to support induction, training and participation in regular meetings, phone calls and conferences with other Smart Works centres across the UK.

Application notes

Closing date: 9am on Friday 21st November 2025.

Download the recruitment pack below to find out more about the role and the application process


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