Facilities Services Operative
- Full time
- £22,994 – £26,874
- On site: Glasgow
- Closing 26th November 2025
- Advertised from 12th November 2025
- Permanent. 35 hours per week (Monday to Friday).
Role
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
The Facilities Services Operative is responsible for delivering excellent customer service, actively assisting and supporting the delivery of sustainable tenancies and neighborhoods. Key duties include cleaning communal areas, conducting security patrols, handling minor repairs, supporting residents, and promoting health and safety practices. This role will be based across our three main Concierge Sites within Glasgow City Centre and West End of Glasgow.
The ideal person will have a proactive and enthusiastic attitude, with strong teamworking, customer service and communication skills. A willingness to work outdoors in all weather is essential as well as competent IT skills and an awareness of Health and Safety practices. Previous experience in a similar role (Concierge services, security services, facilities management or handyperson services) is strongly preferred, although not essential as training will be provided.
Key Tasks
- Providing effective customer service to those accessing our services. This will include a range of mobile and desk-based duties / services, resident engagement as primary on-site point of contact for dealing with estates / facilities issues as they arise.
- Support residents accessing wider GWHA services, referring issues to other staff as appropriate.
- Undertake a range of facilities duties including but not limited to effective cleaning of common areas, litter picking, fire safety actions, and waste management aligning with our processes.
- Undertaking security patrols across the site, ensuring effective security presence, accurate incident monitoring and reporting, including appropriate internal escalation to line managers / summoning appropriate service as required.
- Contribute to handyperson / neighbourhood support duties including but not limited to changing, lightbulbs and smoke alarm batteries, hang curtains, within occupied homes, clean and clear void properties as appropriate to reflect our service offering in these areas.
- Minor ad-hoc duties as required e.g. unblocking a chute, graffiti removal, turn off a stop cock. Painting of common areas.
- Positively promote, adopt and shape routine Health & Safety control measures.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- Defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award and long service award.
- Professional development & training opportunities
Post subject to satisfactory Disclosure Check.
Application notes
Closing Date: Wednesday 26th November, 12noon
Interview Date: Monday 8th December
For further information and an application pack, please visit our website: gwha.org.uk/housing/?id=989
Please contact recruitment@glasgowwestha.co.uk for any questions/queries.
Promoting Equality Registered as a Scottish Charity NO. SCO01667
Customer Service Officer (Housing Team)
- Full time
- £40,635 – £44,619
- On site: Glasgow
- Closing 9th December 2025
Govan Housing Association is a community-based housing association operating in the central Govan area. The Association manage approximately 1638 tenanted properties. The Housing Association is parent of a group structure in which we have two subsidiaries, the HOME Team and Water Row Company. The subsidiaries include a multi trade company, factored properties, mid-market rents and money advice services. We are dedicated to community regeneration and improving the quality of life within our local community area. Our purpose is to preserve the history and pride of Govan, our values are to be considerate, accountable, result focused and enterprising.
We are looking for a highly skilled professional with a minimum of 3 years housing management experience within a social housing environment, to work as part of the Housing Team. You will deliver a high-quality customer management service to residents across our housing stock. You will have experience of working in a community-based housing association sector, effectively delivering the standards and outcomes contained within the SHR’s Tenant’s Charter. You will be responsible for the full range of housing management activities, with a working knowledge and experience in rent management, income maximisation, tenancy sustainment, allocations, void management, estate management and community engagement.
You will be able to communicate clearly and effectively, be flexible, energetic and resilient and always put the customer first, aiming to “go the extra mile”.
This role offers a competitive salary and, in addition, you will receive an excellent working benefits package which includes 25 days annual leave, plus 15 days public holidays; contributory pension scheme; Westfield health rewards and cycle to work scheme.
Paisley Housing Association is launching an exciting pilot project within our Estates Team, and we’re looking for enthusiastic individuals to join us.
We have two unique opportunities to be part of a team that’s shaping the future of our organisation and helping us as part of our plans to grow our Estates Team.
As an Estates Team Operative, you’ll play a vital role in preparing our void properties for letting and keeping our estates safe, welcoming, and well maintained. You’ll be hands on, working alongside a supportive team, and your contribution will directly impact the success of this pilot and the future expansion of our Estates Service.
What you’ll bring:
- Energy, motivation, and a practical approach to problem solving
- A commitment to high standards and pride in your work
- Team spirit and flexibility to support a developing service
What we offer:
- The chance to be part of a new pilot project with real potential to grow into a permanent role
- A supportive environment where your work makes a visible difference
- Training
- Opportunities to develop your skills as our Estates Team expands
- A generous benefits package which includes 25 days annual leave & 15 public holidays
- A Pension Scheme
- Employers in Voluntary Housing (EVH) Conditions of Service apply to this post
Are you a visionary leader ready to shape the future of community housing in West Dunbartonshire? With our current Chief Executive retiring in April 2026 after six years of transformative leadership, we're seeking an inspiring successor to drive our ambitious five-year Business Plan forward. Join us at a pivotal moment as we strengthen governance, embrace innovation, and deepen our impact on the Dalmuir community.
Your Role
Step into the heart of our community as Chief Executive and lead a passionate team across Customer Services, Finance & Corporate Services, Sheltered Housing, and Out-of-School Care. Reporting to the Board and based at our landmark Beardmore House office, you’ll:
• Spearhead strategic growth, ensuring we deliver exceptional services, invest wisely in our 690 homes (including sheltered housing), and expand our factoring services for 154 owners.
• Foster a culture of collaboration, innovation, and continuous improvement, empowering staff to challenge norms and leverage technology for better outcomes.
• Build lasting partnerships with communities, stakeholders, and partners to enhance resilience and create vibrant, sustainable neighbourhoods.
• Champion financial stewardship and risk management while keeping our core values—Customer Focused,
• Committed, Community Based, and Caring—at the forefront of every decision.
Download the full Recruitment Pack
Discover Dalmuir Park Housing Association
Nestled in the heart of Dalmuir, we're a community-based organisation with strong ties to the people we serve. Our locations are conveniently accessible via excellent public transport links, just a short walk from Dalmuir train station and major bus routes, or a short drive from the Erskine Bridge.
We're proud holders of Investors in People Gold status, reflecting our dedication to employee development and wellbeing. As we evolve through our 2024-2029 Business Plan, we're focused on growth, service excellence, and playing a key role in building a thriving Dalmuir.
At DPHA, we’re driven by collaboration, creativity, and a passion for excellence. Discover what makes our workplace stand out.
Who We're Seeking
We're looking for a collaborative strategist with a people-first mindset and proven experience in housing or similar sectors. You'll bring:
• Strong strategic leadership skills to translate ambitions into action, with a track record of organisational development and team motivation.
• Expertise in governance, financial management, and community engagement, ideally with knowledge of the Scottish housing landscape.
• Proven ability to navigate regulatory requirements and build effective relationships with key stakeholders, including the Scottish Housing Regulator
• A passion for innovation, employee wellbeing, and sustainable impact, combined with excellent communication to inspire staff, Board members, and partners.
If you're energised by community-driven change and eager to invest in talented teams while growing your own career, this could be your next step.
Why Choose Us?
This is a permanent, full-time role (35 hours/week) with a competitive salary of £78,369 to £81,725 (SM16-SM18).
At DPHA, we prioritise your wellbeing and growth. Enjoy a supportive environment with perks including:
• 8 weeks' annual leave (pro-rata), comprising 25 personal days plus 15 public holidays.
• A generous 12% pension contribution via the Scottish Housing Associations Pension Scheme (SHAPS) and a salary sacrifice scheme
• Comprehensive health and wellbeing initiatives, including counselling services and family-friendly policies.
• An inclusive learning culture with tailored training, mentoring, and clear progression pathways to grow alongside our team.
Administrative Assistant – Maintenance Post
- Full time
- £25,755 – £29,124
- On site: Motherwell primarily / Wishaw
- Closing 8th December 2025
Forgewood Housing Cooperative is a community focused registered social landlord operating in the Motherwell locality. As a landlord we not only strive to provide top quality, affordable housing but also contribute significantly to the redevelopment of the area we work within.
Forgewood Housing Co-operative has a long-standing staff sharing agreement with Garrion People’s Housing Co-operative (based in Gowkthrapple, Wishaw). Both co-ops own and operate modern community facilities in the heart of the communities we work within to assist us in the regeneration of the areas.
The post will operate as part of our staff sharing agreement between the two co-ops and will work across both Forgewood and Gowkthrapple ensuring that administrative tasks are carried out to support the maintenance team and carry out reception duties and general administrative duties.
We are looking to recruit a temporary Administrative Assistant – Maintenance (Covering Maternity Leave) to provide a reactive repairs service to tenants over the phone and email including logging calls, assessing and recording repair requirement, arranging for access to carry out repairs, keeping tenants updated on progress of repairs.
If you share our commitment and would enjoy working within the diverse communities of Forgewood and Gowkthrapple and we would like to hear from you.
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