About Money Advice Scotland

The times we live through are frequently described as unprecedented.

A century pandemic and the cost-of-living crisis has magnified and entrenched inequality.

But it has also shown that change can happen rapidly and can make a real difference.

We need change. We need new ideas when old solutions cannot solve new problems.

Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.

We believe we will achieve this by supporting the advice workforce, empowering citizens to get help and support, and advocating for fairer policy.

About the role

Our Financial Wellbeing Team works towards the strategic aim of improving financial health and wellbeing.

We do this by delivering evidence-based money guidance to several audiences, including schools, colleges, communities, and workplaces.

We also deliver financial wellbeing training to professionals, administer our e-learning modules and create a wide range of digital resources so that people can access financial information in a format that is most suited to their needs.

Full details are available in the job description below.

About Money Advice Scotland

The times we live through are frequently described as unprecedented.

A century pandemic and the cost-of-living crisis has magnified and entrenched inequality.

But it has also shown that change can happen rapidly and can make a real difference.

We need change. We need new ideas when old solutions cannot solve new problems.

Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.

We believe we will achieve this by supporting the advice workforce, empowering citizens to get help and support, and advocating for fairer policy.

About the role

Our Financial Wellbeing Team works towards the strategic aim of improving financial health and wellbeing.

We do this by delivering evidence-based money guidance to several audiences, including schools, colleges, communities, and workplaces.

We also deliver financial wellbeing training to professionals, administer our e-learning modules and create a wide range of digital resources so that people can access financial information in a format that is most suited to their needs.

This role will be a key part of the team offering prevention approaches with communities, schools and individuals. In addition it will provide follow-up after a financial solution to ensure sustainable outcomes.

This role involves a new and innovative prevention approach thanks to funding from the Robertson Trust.

Full details are available in the job description below.

About Us:

Roxburgh and Berwickshire CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of staff and volunteers working over 4 locations (Eyemouth, Duns, Kelso, and Hawick) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non- judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.

Job description:

As an Advice Worker, you will have an interesting and rewarding role giving advice on a range of topics. You will work as part of a supportive team ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to. You will have the opportunity to advise across a number of areas, including: benefits, housing, debt, and employment etc.

Key Responsibilities

• Interview clients over the phone, and face-to-face to gather relevant information about their circumstances and identify the areas they require assistance with.
• Research advice areas to identify possible options for the client and explain these on a concise and understandable way, to allow the client to make an informed decision.
• Provide practical assistance to clients such as completing benefit calculations on their behalf and helping clients to contact other agencies.
• Identify social policy issues to feedback to the wider network to help benefit both local and national social policy campaigns.
• Negotiate with third parties on the client’s behalf to resolve issues they are facing, for example, with employers, benefit agencies, and landlords, etc.
• Coordinate with specialist advisors and projects within the Citizens Advice Bureau network to ensure clients receive support with complex issues.
• Refer clients to external agencies where the support required falls outwith our remit.
• Maintain accurate records through the case recording system.
• Identify areas for personal development and proactively explore training opportunities to continue your own personal development.
• Keep up to date on relevant legislation and case law relevant to the role.
• Uphold the principles of Roxburgh and Berwickshire CAB at all times.

Street fit Scotland (SFS) is seeking a dedicated and dynamic individual to join our team as a Community Connection Volunteer Co-ordinator. This role will involve working independently and as part of a team to lead and manage and train a growing volunteer network, providing coaching, development opportunities, and nurturing connections with the local community. The successful candidate will be proactive, empathetic, and passionate about supporting people to reach their full potential.

Main Purpose of the Role

This role is central to the continued growth and development of Street Fit Scotland’s (SFS) volunteer offering. As Community Connection Volunteer Co-ordinator, you will lead with empathy, creativity, and a person-centred approach, encouraging and supporting our members to step into volunteer roles. You’ll provide inclusive, tailored support to help individuals flourish, ensuring every volunteer journey aligns with SFS’s core values of kindness and inclusion.

You’ll oversee all aspects of the volunteer function, developing meaningful roles, delivering training, nurturing development, and building a connected, supported, and empowered community.

Our main aim is to offer sessional work to volunteers when they pass the 6-month probation as we SFS values lived experience.

Key Responsibilities

As the main point of contact for all volunteers, you will be fully integrated into the heart of SFS activities, forming trusted relationships with both volunteers and wider community members. Your work will focus on meeting people where they are, understanding complex needs, offering emotional and practical support, and providing a bridge to meaningful experiences and future opportunities.

Volunteer Support & Development

• Deliver person-centred emotional and practical support to all volunteers and community members.
• Provide one-to-one and group support for community members exploring volunteering, helping them progress at their own pace.
• Design and facilitate internal training, including groupwork, inductions, policies and procedures, and skill-building sessions.
• Develop and share innovative tools and resources to support volunteer engagement and learning.
• Supervise and support the personal development of volunteers, helping them grow in confidence, responsibility, and pre-employability.
• Carry out continuous evaluation to monitor volunteer progress and impact.
• Coach and mentor members through tailored development journeys, helping individuals identify their strengths and contribute meaningfully.

Volunteer Management & Coordination

• Manage and coordinate all SFS volunteers (internal and external), ensuring people are matched to roles that reflect their skills, interests, and availability.
• Identify new opportunities for members to volunteer within SFS, co-creating role descriptions where appropriate.
• Assess individuals’ readiness and suitability for specific roles, offering additional support as needed.
• Oversee PVG processes and ensure a smooth onboarding experience.
• Build relationships with external volunteer services, such as Volunteer Scotland to recruit external volunteers, and stay up to date with relevant training and guidance.
• Attend and contribute to team meetings and service development discussions.

Community Engagement & Integration

• Participate in weekly core, stretch, and strength sessions, as well as community lunchtime drop-ins, to build relationships and encourage engagement.
• Accompany members to SFS sessions to foster community connection and shared experience.
• Support external training pathways (e.g. food hygiene, SDF training, or other personal development courses).

Operational Responsibilities

• Share responsibility for maintaining a clean, safe, and welcoming community base.
• Ensure SFS equipment (computers, desks, shared spaces) is cared for and cleaned when necessary.
• Wear PPE when required and complete relevant health and safety training, including food hygiene certification.
• Be an active team player; supporting colleagues, contributing to team culture, and helping shape a positive working environment.

Person Specification

Essential Skills & Experience

• Knowledge and understanding of the issues affecting members at SFS Working with individuals affected by homelessness, addiction, and trauma.
• Ability to work independently and collaboratively, taking initiative while contributing to a supportive team environment.
• Knowledge of safe practices including adult and child protection.
• Strong demonstration of people skills, with a passion for helping others reach their potential.
• In-depth understanding of volunteers from recruitment and training to supervision and support.
• Excellent interpersonal and communication skills, with the ability to connect meaningfully across diverse backgrounds.
• A genuine commitment to creating inclusive, empowering spaces where everyone feels valued and heard.
• Highly organised, with strong computer skills and record management.
• Group work skills, experience of delivering workshops or sessions that involve team building exercises.

Desirable Experience

• Background in training or community education, with a focus on personal development / Experience in coaching, mentoring, or life coaching.

Additional Information

• Reports to: Michelle Reilly, CEO
• Responsible for: SFS equipment, the volunteer team, and maintaining a safe, clean, and welcoming shared space
• Base: SFS Community Hub, 19 south clerk street, EH8 9JD

Values

• Empathy - listen to and understand an individual’s needs and circumstances
• Treat everyone at SFS with dignity respect and kindness
• Take a non-judgemental approach
• A commitment to anti-discriminatory practice
• Recognise and uphold boundaries