We’re looking for an organised and proactive Operations Officer to support the smooth running of our charity. In this role, you’ll coordinate day-to-day operations including inbox and CRM management, school enquiries and bookings, organisational calendars, and team meeting logistics. You’ll help maintain and update our websites, handle communications such as newsletters and teacher updates, and support systems development to improve efficiency. You’ll also oversee travel bookings, stock management, and identify opportunities for professional learning. This role is ideal for someone who is detail-driven, adaptable, and capable of maintaining accuracy in a fast paced environment.

About our charity - Time for Inclusive Education (TIE)

We are an education charity working with schools to address the prejudice, stereotypes and stigma that can lead to homophobic, biphobic and transphobic bullying. We work with national education partners, deliver services for teachers and learners in schools and communities, and develop teaching and curriculum resources.

Our core work focuses on the implementation of Scotland’s National Approach to LGBT Inclusive Education.

We manage the national platform lgbteducation.scot and deliver the national two-stage professional learning course ‘Delivering LGBT Inclusive Education’ on behalf of the Scottish Government. We also deliver workshops for primary and secondary school pupils, and create quality teaching resources.

We also run the Digital Discourse Initiative with international partners, a new programme complementing our core work which provides schools with tools and strategies to address the growing impact of disinformation, online hate, and prejudicial conspiracy narratives.

Role Overview and Responsibilities

As our Operations Officer, you will play a key role in ensuring the smooth day-to-day running of the organisation. You will handle core operational functions including organisational inboxes, our CRM system, school enquiries, and the main organisational calendar. You will support internal coordination by organising team meeting agendas, scheduling planning sessions, and maintaining systems that keep our work flowing efficiently.

You will also contribute to the development and upkeep of our websites, ensuring content, resources, and news are accurate and up to date. The role includes supporting the planning and delivery of events, coordinating logistics, communications, and on the day operations.

Communications and stakeholder engagement form another part of the role, including sending updates via Mailchimp, handling teacher communications, and identifying opportunities for news and promotional content. You will oversee stock management, travel and accommodation bookings, and help develop internal systems to streamline organisational processes.

This position requires a highly organised, detail oriented individual who can manage multiple systems, prioritise tasks effectively, and complete work to a consistently high standard without the need for supervision.

This role is best suited to someone who thrives in a fast-paced environment, is calm under pressure, communicates clearly, and has a proven track record of accuracy and operational reliability. The successful candidate will be proactive, dependable, and capable of managing competing tasks across email, calendar, website, CRM, and logistical systems.

We’re on a journey to create fairer communities by facilitating 10 million social entrepreneurs globally by 2030. Do you want to help make this a reality?

We are looking for a customer-focused, well-organised Administrator with strong interpersonal and communication skills to support us in delivering adult learning programmes throughout Scotland.

In this role you will support the provision of administrative, clerical and logistical support for the roll out of programmes across the UK.

You’ll work closely with a small team of Programme Co-ordinators to provide administrative support for a range of tasks relating to delivery online and in the room including diary management, material collation, travel bookings and other logistics whilst maintaining a learner and client database.

Working with the wider Adult Learning team, the role will contribute to the continuous innovation and improvement of internal process and procedures improving the impact of the adult learning offer, building the organisation’s reputation for learning excellence and long-term sector influence.

Having the right mindset, attitude and approach is as important for us as having the right experience and skills. We appreciate that the best person might not have all the listed criteria yet so if you think your experience, skills and attitude will help you to make a great contribution in this role and you have the right mindset, we would welcome an application from you.

For a full set of criteria and information on how to apply please download the recruitment pack from our website.

Organisation profile:

At the Social Enterprise Academy, we believe social entrepreneurs play an essential role in changing the world.

We strengthen their role in local communities through transformational learning programmes that will increase their community impact.

Our programmes are accredited, responsive to learner needs, and are delivered by experienced Facilitators who are social change leaders themselves.

Since 2004, we have delivered over 1,900 learning programmes to 28,000+ learners in over 30 countries. We have also engaged over 55,000 young people around the world, using social enterprise as a tool to help them reach their full potential and create positive change in their communities.

The Playleader will assist in implementing the organisation’s innovative childcare service. While ensuring that the Quality and Implementation of Gingerbread’s after-school club delivers childcare at the highest standard and in keeping with all local and national requirements.