To provide high-quality, confidential energy advice and practical support to individuals and families experiencing fuel poverty or energy-related hardship. The role will help clients reduce energy costs, manage energy debt, and create warmer, healthier homes. Advice will be delivered face-to-face, by telephone, and digitally, embedded within CHAI’s holistic advice model alongside welfare rights, housing, and debt services.

By joining our team, you will help alleviate fuel poverty, improve wellbeing, and strengthen financial resilience, ensuring that no one in our communities endures hardship.

Role and Responsibilities

Energy Advice

· Deliver tailored energy advice, including tariff checks, energy efficiency tips, and support with billing issues.

· Assist clients with fuel debt, Fuel direct issues, fuel vouchers, crisis grants, supplier hardship funds and promote Warm Homes Discount.

· Negotiate with energy suppliers to resolve disputes and agree affordable repayment plans.

· Support applications for energy efficiency measures and home improvements.

· Maintain accurate case records using Advice Pro and comply with data protection legislation.

· Provide light-touch and in-depth advice and interventions based on client needs.

Service Development

· Promote Energy Advice service across CHAI teams and partner networks.

· Build strong relationships with external partners such as Home Energy Scotland, Fuel BankFoundation, and Changeworks.

· Contribute to outreach activities and awareness campaigns.

· Prepare reports on outcomes and impact for the Service Manager and funders.

Personal Development

· Complete City & Guilds Level 3 Energy Awareness training (or equivalent).

· Maintain up-to-date knowledge of energy advice, fuel poverty issues, and relevant legislation.

Organisational

· Adhere to the policies and procedures of CHAI.

· Actively participate in Team and Organisational meetings

· Participate in the development of CHAI services.

· Feedback on the review of organisational policies and procedures.

· Promote and represent CHAI services positively.

· Perform other reasonable related duties as required.

We offer the following

· Flexible working

· Access to Simply Health benefit plan

· 32 days annual leave (inclusive of public holidays)

· Enrolment to NOW Pension Scheme

· Extensive training programme

· Full and part time opportunities

· Supportive work environment

· Opportunities to improve services and make a difference

Community Energy Scotland is recruiting for a Senior Technical Officer with experience of all aspects of technical project delivery, including scoping of technical work, writing bids and tenders, managing client relationships, overseeing and providing expert input into technical content creation, and delivering outputs on time and to budget.

The role will be part of a wider technical team that delivers the technical aspects of several of Community Energy Scotland’s projects, as well as stand-alone technical work such as feasibility studies and options appraisals. This new senior role requires an energetic, well organised self-starter.

We are particularly looking for candidates who can demonstrate experience and skills in at least two of the following areas:

• Grid assessments
• Development of 30-50MW renewable generation projects
• Non-loan financing for renewable projects
• Cost estimation for renewable generation projects
• System integration of renewable generation projects to buildings or off-grid systems

Organisation Profile

Established in 1984 to eradicate all forms of discrimination under the Race Relations Act 1976, CSREC works across Central Scotland, including but not limited to, Clackmannanshire, Falkirk, and Stirling Council areas.

At CSREC, we aim to reduce the negative effects of inequality and marginalisation experienced by Minority Ethnic individuals, asylum seekers, and refugees across Central Scotland, enabling them to engage with the wider public to enhance community cohesion and prevent discrimination.

This job description and person specification acts as a guide to the various responsibilities in relation to the position of Senior Finance and Fundraising Officer. Due to the on-going changes within the Third Sector these responsibilities may be occasionally amended in negotiation with the post holder. CSREC is committed to the safeguarding and welfare of all our service users and uses a thorough, rigorous, and fair recruitment and selection process.

Role Overview

To ensure the financial health and sustainability of CSREC by leading on financial planning, securing essential funding, and maintaining robust financial reporting and compliance. The post holder will be responsible for the creation and management of budgets and forecasts, identifying and applying for new funding, and ensuring all financial reporting to funders is accurate and timely.

The Finance Officer for the Community One Stop Shop plays a crucial role in ensuring the efficient financial management of the organization. Reporting to the Board Treasurer and CEO the Finance Officer will be responsible for maintaining accurate financial records, preparing financial reports, and supporting budgeting and forecasting activities. This role is essential in upholding financial transparency, compliance, and accountability within the charity.