Become Our Training Officer – Make An Impact That Matters

Help shape better support for refugees across Scotland by leading the delivery of high-quality, engaging training. You’ll develop learning resources and ensure practitioners have the knowledge and confidence to support people seeking protection.

If you’re an enthusiastic trainer with strong communication skills and a commitment to upholding rights, we’d love you to bring your expertise to our team.

About us

Scottish Refugee Council is Scotland’s national refugee charity. Every year, we provide direct support and advice to people rebuilding their lives in Scotland, standing up for people’s rights and campaign for a fairer and more humane asylum system and enhanced integration for communities in Scotland.

The vision is for a Scotland in which all people seeking refugee protection are welcome. A place where men, women and children are protected, find safety and support, have their human rights and dignity respected and can achieve their full potential. Together, we can build a better future with refugees in Scotland. Find out more at scottishrefugeecouncil.org.uk.

Employee benefits package

• 39 days of leave (including public holidays)
• Progressive salary structure
• Flexible working options
• Training and development opportunities
• Union recognition
• Fresh fruit, tea & coffee in office
• Enhanced pay benefits
• Enhanced pension
• Counselling & coaching service
• Cycle to work scheme
• Eye care scheme
• Death in service & 24-hour GP service

We’re looking for an organised and proactive Operations Officer to support the smooth running of our charity. In this role, you’ll coordinate day-to-day operations including inbox and CRM management, school enquiries and bookings, organisational calendars, and team meeting logistics. You’ll help maintain and update our websites, handle communications such as newsletters and teacher updates, and support systems development to improve efficiency. You’ll also oversee travel bookings, stock management, and identify opportunities for professional learning. This role is ideal for someone who is detail-driven, adaptable, and capable of maintaining accuracy in a fast paced environment.

About our charity - Time for Inclusive Education (TIE)

We are an education charity working with schools to address the prejudice, stereotypes and stigma that can lead to homophobic, biphobic and transphobic bullying. We work with national education partners, deliver services for teachers and learners in schools and communities, and develop teaching and curriculum resources.

Our core work focuses on the implementation of Scotland’s National Approach to LGBT Inclusive Education.

We manage the national platform lgbteducation.scot and deliver the national two-stage professional learning course ‘Delivering LGBT Inclusive Education’ on behalf of the Scottish Government. We also deliver workshops for primary and secondary school pupils, and create quality teaching resources.

We also run the Digital Discourse Initiative with international partners, a new programme complementing our core work which provides schools with tools and strategies to address the growing impact of disinformation, online hate, and prejudicial conspiracy narratives.

Role Overview and Responsibilities

As our Operations Officer, you will play a key role in ensuring the smooth day-to-day running of the organisation. You will handle core operational functions including organisational inboxes, our CRM system, school enquiries, and the main organisational calendar. You will support internal coordination by organising team meeting agendas, scheduling planning sessions, and maintaining systems that keep our work flowing efficiently.

You will also contribute to the development and upkeep of our websites, ensuring content, resources, and news are accurate and up to date. The role includes supporting the planning and delivery of events, coordinating logistics, communications, and on the day operations.

Communications and stakeholder engagement form another part of the role, including sending updates via Mailchimp, handling teacher communications, and identifying opportunities for news and promotional content. You will oversee stock management, travel and accommodation bookings, and help develop internal systems to streamline organisational processes.

This position requires a highly organised, detail oriented individual who can manage multiple systems, prioritise tasks effectively, and complete work to a consistently high standard without the need for supervision.

This role is best suited to someone who thrives in a fast-paced environment, is calm under pressure, communicates clearly, and has a proven track record of accuracy and operational reliability. The successful candidate will be proactive, dependable, and capable of managing competing tasks across email, calendar, website, CRM, and logistical systems.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Long service awards
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

We’re seeking a vibrant and compelling Trainer to drive the learning and growth of our team on a full time basis. Committed to creating a lively and inclusive learning atmosphere, the Trainer will design and conduct learning programs for our employees, stakeholders, and external experts. Working in close partnership with our Service Delivery team, they will guarantee that the workforce is equipped with the essential skills and capabilities to adapt to the organisation’s changing requirements.

Interviews are expected to take place from our Central Support base in Glasgow, consisting of a Values based interview with panel which shall consist of Training Department & Human Resources.

In addition, please prepare and deliver a training session for the panel on a topic of your choice. You will have 15 minutes maximum, and we’d ask you to think about the type of organisation we are, our values and vision when deciding on a topic.

To find out more about being our Trainer, click the link below:

Trainer Role Profile

About You:

Drawing on your past experience in delivering training, you should be characterised by creativity, a flair for innovation, and the ability to adapt to shifting priorities. Your enthusiasm and determination will drive you to consistently seek opportunities for enhancing the learning programs provided to our employees. Moreover, you should possess the following qualifications and attributes:

• A qualification in a pertinent social care subject (at least SVQ Level 3).
• Possession of, or a willingness to work towards, a relevant training qualification.
• Previous experience in the care or charity sector.
• Proficiency in scoping, developing, and delivering training materials to a diverse audience.
• Familiarity with the Scottish Social Service Council (SSSC).
• Exceptional problem-solving skills with a focus on finding practical solutions.

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Senior Managers you will be able to develop in your career.