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- Advertised from 6th October 2025
Role
GEMAP seeks an experienced Money Advice Worker to support clients to maximise incomes, reduce household costs and cope with unmanageable debt.
You should be conversant with all relevant legislation and practice in the fields of Money Advice and Welfare Rights and understand the principles of Financial Capability.
The postholder will have excellent knowledge of all state benefits, tax credits and grants available to maximise incomes, this includes assessment of entitlement, assistance to make relevant applications, an understanding of the reconsideration and appeal processes.
You will know about the Scottish National Standards for Information and advice and be capable of managing a significant caseload in line with the standards.
GEMAP, as an agency, always looks at the person and not the problem; therefore, you should be client-focused in your outlook and experience.
You will be driven and passionate, have excellent teamwork, communication and organisational skills, and be computer literate with a commitment to continuous improvement and a commitment to equality and diversity.
The successful candidates are expected to be flexible in their approach as GEMAP needs to meet the demands of users and customers in these challenging times.
GEMAP is a dynamic, inclusive workplace where your ideas make a difference offers the perfect place to build your career. We value curiosity, initiative, and a desire for continuous improvement — and we’ll give you the support and opportunities to make it happen.
Application notes
For the job description and application, please email Karens@gemap.co.uk
Closing Date- Friday 24th October 2025
Money Advice Worker
- Part time
- £28,392 – £30,940 pro-rata
- Hybrid: Berwickshire
- Closing 16th December 2025
About Us:
Roxburgh and Berwickshire CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of staff and volunteers working over 4 locations (Eyemouth, Duns, Kelso, and Hawick) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.
Job description:
The Money Advice Worker is responsible for quality of advice and delivery of the money advice service provided by Roxburgh & Berwickshire CAB.
Key Responsibilities
- Providing money advice casework service to clients, undertaking detailed casework on their behalf
- Providing support for money advice within the CAB Generalist service, including to both staff and volunteers.
About Us:
Roxburgh and Berwickshire CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of staff and volunteers working over 4 locations (Eyemouth, Duns, Kelso, and Hawick) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non- judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.
Job description:
As an Advice Worker, you will have an interesting and rewarding role giving advice on a range of topics. You will work as part of a supportive team ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to. You will have the opportunity to advise across a number of areas, including: benefits, housing, debt, and employment etc.
Key Responsibilities
- Interview clients over the phone, and face-to-face to gather relevant information about their circumstances and identify the areas they require assistance with.
- Research advice areas to identify possible options for the client and explain these on a concise and understandable way, to allow the client to make an informed decision.
- Provide practical assistance to clients such as completing benefit calculations on their behalf and helping clients to contact other agencies.
- Identify social policy issues to feedback to the wider network to help benefit both local and national social policy campaigns.
- Negotiate with third parties on the client’s behalf to resolve issues they are facing, for example, with employers, benefit agencies, and landlords, etc.
- Coordinate with specialist advisors and projects within the Citizens Advice Bureau network to ensure clients receive support with complex issues.
- Refer clients to external agencies where the support required falls outwith our remit.
- Maintain accurate records through the case recording system.
- Identify areas for personal development and proactively explore training opportunities to continue your own personal development.
- Keep up to date on relevant legislation and case law relevant to the role.
- Uphold the principles of Roxburgh and Berwickshire CAB at all times.
Financial Wellbeing Officer (family leave cover)
- Full time
- £32,100
- Remote: Mainly working from home, but some travel for meetings will be required.
- Closing 10th January 2026
About Money Advice Scotland
The times we live through are frequently described as unprecedented.
A century pandemic and the cost-of-living crisis has magnified and entrenched inequality.
But it has also shown that change can happen rapidly and can make a real difference.
We need change. We need new ideas when old solutions cannot solve new problems.
Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.
We believe we will achieve this by supporting the advice workforce, empowering citizens to get help and support, and advocating for fairer policy.
About the role
Our Financial Wellbeing Team works towards the strategic aim of improving financial health and wellbeing.
We do this by delivering evidence-based money guidance to several audiences, including schools, colleges, communities, and workplaces.
We also deliver financial wellbeing training to professionals, administer our e-learning modules and create a wide range of digital resources so that people can access financial information in a format that is most suited to their needs.
Full details are available in the job description below.
Financial Wellbeing Prevention Officer (family leave cover)
- Full time
- £32,100
- Remote: Mainly working from home, but some travel for meetings will be required.
- Closing 10th January 2026
About Money Advice Scotland
The times we live through are frequently described as unprecedented.
A century pandemic and the cost-of-living crisis has magnified and entrenched inequality.
But it has also shown that change can happen rapidly and can make a real difference.
We need change. We need new ideas when old solutions cannot solve new problems.
Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.
We believe we will achieve this by supporting the advice workforce, empowering citizens to get help and support, and advocating for fairer policy.
About the role
Our Financial Wellbeing Team works towards the strategic aim of improving financial health and wellbeing.
We do this by delivering evidence-based money guidance to several audiences, including schools, colleges, communities, and workplaces.
We also deliver financial wellbeing training to professionals, administer our e-learning modules and create a wide range of digital resources so that people can access financial information in a format that is most suited to their needs.
This role will be a key part of the team offering prevention approaches with communities, schools and individuals. In addition it will provide follow-up after a financial solution to ensure sustainable outcomes.
This role involves a new and innovative prevention approach thanks to funding from the Robertson Trust.
Full details are available in the job description below.
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