Forth Valley Rape Crisis Centre is seeking a Counselling Support Worker - Therapeutic Service to deliver emotional support to survivors of sexual violence (age 13+, all genders) across the Forth Valley area. This full-time role involves providing one-to-one support within a feminist, survivor-centred framework—both at our centre and in outreach settings. You will conduct initial assessments, offer support to families and partners, facilitate group work, and ensure inclusive, trauma-informed care for all survivors.

About the Service

Change Mental Health is one of the four founding charities of Mental Health UK. Our Young People’s Programmes; Bloom, Your Resilience and Me & Money focus on mental health prevention by delivering upstream resilience building programmes to young people across the UK. Traditionally delivered through workshops in mainstream education and community-based settings, we have recently diversified our approach, with a focus on engaging and supporting young people from diverse and underserved communities and supporting parents and carers.

We are looking for an experienced and passionate Young People’s Programmes Engagement Officer to work as part of our Young People’s Programmes Team.

As our Engagement Officer, you will be responsible for managing existing and fostering new relationships with educational establishments, community settings and other potential partners across Scotland. You will support the process of engagement from initial contact right through to sign up and participation in our programmes.

Key Responsibilities

• Works closely with the Young People’s Programmes Manager to ensure that the KPIs for Bloom, Your Resilience and Me & Money programme delivery are met.
• Works closely with the Young People’s Programme Manager to unlock new income streams that will help us to grow our impact and support more young people. This may include grants, community fundraising and ‘paid for’ programmes.
• Develops a clear knowledge and understanding of the mental health and educational landscape in Scotland.
• Uses mapping tools, local data and independent research to build knowledge of the communities being engaged.
• Plans and delivers an engagement strategy for approaching and engaging schools, colleges and youth organisations, maintaining communication with the Young People’s Programmes Manager throughout its development.
• Uses appropriate promotional methods to promote the programmes and build relationships with key stakeholders across Scotland (e.g., schools, colleges, local authorities, youth groups) to secure programme sign-up.
• Supports the planning, coordination and delivery of resilience-based programmes for young people.
• Develops mechanisms to share programme impact through case studies, videos, webinars and other media.
• Liaises with Training Associates and organisations to ensure delivery dates are planned and implemented with adequate resources.
• Supports co-production and engagement work in Scotland, remaining responsive to the needs of young people and the people in their lives.
• Collaborates with colleagues, including engagement officers from other UK nations, to ensure a nation-wide response to the needs of young people.
• Keeps abreast of policy and research developments affecting young people’s mental health and the education landscape.
• Reports on all programme activities to the Young People’s Programmes Manager and suggests improvements where appropriate.
• Follows policies and procedures, and creates guidance and local operating procedures where required, particularly around safeguarding and the safety of staff and volunteers.
• Promotes partnership working and supports colleagues in developing awareness and knowledge.
• Contributes to the identification, management and reduction of risk, and reports incidents or near misses in line with organisational policy.

General Duties

• Act in accordance with Data Protection legislation. Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies
• Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974
• As with all employees, workers and volunteers; to encourage people to join Change Mental Health as a member, donor or activist
• To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns
• To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role
• To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies.

Essential Criteria

• Demonstrated track record of developing and maintaining relationships with educational institutions and youth work organisations.
• Proven experience of working with young people to deliver workshops and training
• Excellent communication skills, with the ability to use a range of communication channels.
• Ability to keep accurate and detailed records to maintain contact databases and report on programme KPIs.
• Understanding of Equity, Diversity and Inclusion (EDI) principles and a commitment to engaging and supporting young people from diverse and underserved communities.
• Understanding of the importance of working to quality standards and ability to encourage others to work toward these standards.
• Experience of working with and influencing a range of external stakeholders.
• Ability to handle stressful and difficult situations calmly.
• Strong team-working skills and experience of building effective working relationships.
• Effective time-management skills with the ability to prioritise workload and respond positively to unforeseen challenges.
• Strong problem-solving skills with the ability to independently identify and complete tasks efficiently.
• Adaptability, with a willingness to contribute skills to new projects.
• Enthusiasm for learning and supporting colleagues.
• Well-developed IT skills and proficiency with Microsoft Office, Teams, Zoom and social media platforms (Facebook, Twitter, LinkedIn, Instagram).
• Knowledge of safeguarding practices and ability to apply these appropriately within the role.
• Creative, self-motivated, proactive and flexible approach, with a positive attitude.
• Entrepreneurial and enthusiastic about building new partnerships across Scotland the enable us to reach more young people and grow our impact

Desirable Criteria

• Understanding of young people’s mental health and the main drivers of mental ill health in young people aged 14–18.
• Experience co-producing engaging resources with young people.
• Experience using CRM systems (preferably Monday.com) for managing data, tracking interactions, reporting and project workflows.

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

Successful applicants for this post will require a PVG Membership (this will be arranged by Change Mental Health during before you start your role)

Benefits

• 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.
• A 35-hour working week, enhanced sick pay & season ticket loan.
• A great work life balance with flexible and blended working environment.
• Access to purchase a Blue Light Discount Card
• Cycle to Work Scheme
• Enhanced sick pay and leave entitlements.
• Generous 37 days’ holiday.
• Paid Mental Wellbeing days.
• Professional development including funded opportunities.

The People and Culture Assistant provides essential administrative and coordination support across all areas of HR, wellbeing, and organisational culture.

Working closely with the People and Wellbeing Officer and People and Culture Manager, this role ensures that people processes run smoothly and that staff across the organisation receive a consistent, positive, and values-driven experience. This is a varied and rewarding role for someone looking to develop their career in the HR or people-focused work within a supportive, purpose-led charity.

Key Responsibilities:

HR Administration and Coordination

• Provide high quality and administrative support across the employee lifecycle, including recruitment, onboarding, changes to employment, and leavers
• Maintain accurate and confidential HR records and systems, ensuring compliance with data protection legislation
• Assistant in the preparation of employment documentation, including advertising roles, scheduling interviews, and corresponding with candidates
• Administer payroll changes, benefits, and absence records in collaboration with the Finance Team.

Wellbeing, Engagement, and Culture

• Support the coordination and delivery of wellbeing and engagement activities such aswellbeing days, surveys, and awareness campaigns
• Assist with internal communications relating to people, wellbeing, and culture updates
• Help promote a positive and inclusive organisational culture aligned with the charity’svalues
• Collate feedback from staff engagement activities and support the monitoring ofparticipation rates and feedback trends

Learning and Development

• Coordinate logistics for internal and external training, including booking venues, managing attendance, and updating training records
• Support with the evaluation of learning and development activities
• Maintain accurate records of professional development activity and compliance training

General Support

• Provide administrative support to the People and Culture Team, including scheduling meetings, preparing reports, and managing shared inboxes
• Assist with data collection for reporting and audits
• Handle routine queries from staff with professionalism, confidentiality, and care
• Contribute to continuous improvement in people processes, ensuring they are efficient and user-friendly

Essential Criteria:

• Experience in administration or office support, ideally within HR, people, or a charity environment
• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to manage sensitive information with discretion and confidentiality
• Proficient in Microsoft Office and comfortable learning new systems
• A positive, proactive, and collaborative approach to work
• Commitment to the values and mission of Change Mental Health

Desirable Criteria:

• Working towards or interested in studying for a CIPD qualification
• Experience supporting wellbeing, engagement, or inclusion initiatives
• Understanding of HR or people processes
• Awareness and empathy for mental health and wellbeing issues

General Duties

• Act in accordance with Data Protection legislation. Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies
• Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974
• As with all employees, workers and volunteers; to encourage people to join Change Mental Health as a member, donor or activist
• To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns
• To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role
• To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies

Benefits

- 24/7 access to Employee Assistance Programme

- 35-hour week, flexible and blended working

- 37 days annual leave (including public holidays)

- Paid Mental Wellbeing Days

- Professional development opportunities

- Cycle to Work Scheme, Blue Light Card, season ticket loan

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and mental illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

The People and Wellbeing Officer plays a key role in supporting a positive, inclusive, and healthy workplace culture at Change Mental Health. The role combines operational HR responsibilities with a proactive focus on wellbeing, engagement, and inclusion.

Working as part of a small, collaborative People and Culture Team, you will provide practical HR advice and support to managers and staff, lead on wellbeing and engagement activities, and help ensure our people policies and practices reflect our values and commitment to fairness and inclusion.

As the People and Wellbeing Officer, you will work with a large amount of autonomy and should be confident in being able to multitask, balance competing priorities, and have an excellent eye for detail. You will develop innovative ideas and solutions to streamline and improve operational processes and be responsible for providing an efficient and effective HR operational service across the Charity so that our staff can learn, develop, and grow in an environment that works for them.

Key Responsibilities

Operational HR

• Provide first-line advice and guidance to managers and employees on HR policies, procedures, and employment legislation
• Support employee relations casework, including absence management, performance, disciplinary, and grievance processes
• Lead on the coordination of recruitment, onboarding, and induction to ensure a positive staff experience
• Maintain accurate HR records and ensure compliance with data protection and governance standards
• Contribute to the review and continuous improvement of HR policies and processes

Wellbeing, Culture, and Inclusion

• Champion wellbeing and inclusion across the organisation through proactive communication, campaigns, and events
• Support the delivery of the charity’s People and Culture Strategy, embedding wellbeing and engagement into everyday practice
• Lead on employee wellbeing activities such as staff surveys, wellbeing days, and awareness campaigns
• Support the People and Culture Manager in developing and monitoring staff engagement initiatives and feedback mechanisms
• Promote the organisation’s values and a positive culture of respect, collaboration, and transparency

Organisational Development

• Support leading and development coordination, tracking participation, and evaluating impact
• Contribute to diversity, equity, and inclusion (EDI) action plans and reporting
• Assist with the analysis of people data to identify trends and opportunities for improvement
• Support internal communications relating to HR, wellbeing, and people updates

Essential Criteria

• CIPD Level 3 or above (or working towards Level 5) or equivalent professional experience
• Proven experience in a HR or people-focused role with knowledge of HR best practice and employment legislation
• Strong interpersonal and communication skills with the ability to build trust and rapport across all levels
• Experience in supporting employee relations casework
• Demonstrated commitment to wellbeing, inclusion, and equity in the workplace
• Excellent organisational skills and attention to detail
• Skilled IT user with experience in HR systems and Microsoft Office

Desirable Criteria:

• Experience in wellbeing or engagement programme coordination
• Experience in a charity, public, or values-led organisation
• Awareness and empathy towards mental health issues
• Experience of data analysis or reporting in a people or HR context

General Duties

• Act in accordance with Data Protection legislation. Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies
• Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974
• As with all employees, workers and volunteers; to encourage people to join Change Mental Health as a member, donor or activist
• To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns
• To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role
• To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

Benefits

• 24/7 access to Employee Assistance Programme
• 35-hour week, flexible and blended working
• 37 days annual leave (including public holidays)
• Paid Mental Wellbeing Days
• Professional development opportunities
• Cycle to Work Scheme, Blue Light Card, season ticket loan