We are looking for an enthusiastic, dynamic and motivated person to join our team. The Session Supervisor has day to day operational responsibility for the delivery of a high-quality generalist advice service within Airdrie Citizens Advice Bureau. The Session Supervisor is responsible that the quality of advice delivered is in line with the Scottish National Standards and Citizens Advice Scotland’s Membership standards.

This post also supports the learning and development of a high-quality service by providing formal training to volunteers and staff as and when required.

The successful applicant will be encouraged and supported in their personal development by the Senior Management Team.

Employee benefits

Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us for more information.

Core Duties

• Provide supervision and support for advice workers, particularly in relation to advice enquiries, CASTLE data entry and enquiry entry.
• Support advisers to produce accurate, legible and complete client records.
• Contribute to building and supervising an effective team, understanding the importance of continual improvement of the service.
• Undertake advice work as and when required.
• Implement effective Triage Service
• Support and maintain uniform advice standards and contribute to their development. Ensure that advice work undertaken complies with CAS Quality Audit standards, Scottish National Standards.
• Actively implement the Aims and Principles of the CAB service, together with its other policies.

Essential Criteria

• Delivery of advice and information services to clients.
• Ability to work without supervision
• Basic training skills
• Ability to deal with staff, volunteers and the public in a calm, caring and competent manner
• Ability to analyse and interpret complex information
• Ability to prioritise own work and that of others, meet deadlines and manage workload in a pressured environment
• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively

Desirable Criteria

• At least 2 years’ experience of supporting others in advice provision
• A working knowledge of CASTLE for the purpose of recording client cases
• Commitment to ongoing training
• Working within the voluntary sector
• Experience of supporting vulnerable clients

The purpose of this role is to tackle health inequalities through the reduction of poverty, maximisation of income and reduction of household expenditure by increasing uptake of welfare benefits and improving access to employment, housing and debt advice. Welfare advice services provide free, confidential, independent and impartial welfare rights advice service for patients, carers and staff at the East Lothian Community Hospital

Key responsibilities include:

• Provide responsive, on-site, person-centred advice and support, and additional options to clients of home visits, telephone and online appointments where appropriate.

• Work to promote and embed the service across the East Lothian Community hospital site by attending team meetings and providing training, promotional materials and ward visits where necessary.

• Establish and maintain effective relationships with hospital staff.

• Represent and negotiate (where needed) for clients.

• Provide a minimum of 25 client appointments per month.

• Maintain expertise in relevant legislation eg welfare rights, debt and bankruptcy.

• Work in partnership with other advice agencies in Lothian and beyond where appropriate.

• Refer (where specialist advice is needed) and signpost clients to other organisations where necessary.

• Provide support for workforce development to enhance the knowledge and increase the competence of hospital staff.

• Work with Lothian Heath Board staff wellbeing leads to promote financial wellbeing among hospital staff.

• Maintain accurate records of all advice and casework on CASTLE, the Scottish CAB service electronic case recording system.

• Keep records of benefit income raised, client profiles, details of referrals and other statistics for both the CAB service and project reporting.

• Contribute to the Bureau’s social policy work ensuring that issues affecting outreach areas are taken up locally, regionally and nationally.

Hamilton Citizens Advice Bureau is seeking a dynamic and motivated Business Development Officer. This role is pivotal in driving our fundraising efforts and fostering business development opportunities to support the sustainability and expansion of our organisation and the services we provide to our community.

At Hamilton Citizens Advice Bureau (CAB), we’re more than just a charity—we’re a movement that stands up for fairness, empowers individuals, and works tirelessly to create a society where everyone has access to the advice and support they need.

As part of our team, you’ll play a vital role in ensuring our services continue to thrive and expand, helping thousands of people navigate financial, legal, and social challenges. If you’re looking for a career that combines purpose with professional growth, we’d love to hear from you.

Easterhouse Citizens Advice Bureau are looking for Committee Members

Are you passionate about supporting a local community based organisation? Do you have experience, skills or enthusiasm you’d like to put to good use in a meaningful voluntary role? Easterhouse Citizens Advice Bureau is currently seeking committed and community-minded individuals to join our committee.

As a committee member, you’ll help shape the strategic direction of the bureau, ensuring we continue to provide vital advice and support to people across Easterhouse and the surrounding areas – something we’ve been proud to do for nearly 50 years. This is a truly rewarding opportunity to contribute to a well-established and respected organisation at the heart of the community.

We welcome applications from people of all backgrounds and are particularly keen to hear from individuals with experience in: –

• Finance, accountancy or audit

• Governance and strategy

• Marketing and social media

No prior board experience is necessary — just a willingness to learn and a genuine commitment to our values and mission.