This interactive online course covers tools and techniques to get the best out of your people including delegation skills, team engagement and holding people to account. You will learn active listening and good questioning techniques, fundamental to handling difficult conversations and people.It will share the five steps to having great delivery conversations and how to adapt your approach to different people and scenarios.We explore how to create working environments where people feel empowered and engaged.
This course will help you to understand the components of project stages and lifecycles. It will provide an understanding of project methodologies and their application, teaching you how to develop a project plan, identify/mitigate risks and construct a strategy for monitoring/review. You will leave with an understanding of the following areas and the tools required to:
What’s the big deal with minutes anyway? Minutes are a record of what takes place at a meeting and ensures nothing is lost or forgotten - you will learn how totake, prepare and present minutes.
No need to write like the wind and capture every word - minutes don’t have to be verbatim but they have to record certain facts. You will explore what must be recorded: participants, decisions, actions…
Time is precious, so make every second count - think like a Scout and be prepared! The trainer will discuss the meeting cycle and what to prepare before your meeting takes place.
Minutes don’t have to be long, complicated or in fancy language but they need to record clearly and simply...you will examine the most difficultaspects of taking minutes and how best to address them.
Anyone can scribble a rough outline of a meeting, right? Yes, but to take good notes and create minutes that provide an accurate reflection requires a particular set of skills - the trainer will show you!
The good, the bad and the ugly - you’ll examine good and bad minutes, which will help you follow best practice and avoid common mistakes.
The intended objective of the course is for you to leave with a clearer understanding of the principles of data protection and the GDPR and provide sufficient knowledge to better navigate the path toward compliance.
This course is packed full of content to help you identify and understand what is required to run an effective board meeting. By the end of the session you will:
Part 1 - following this session participants will:
Part 2 - having completed this section participants will be able to:
Part 3 - following these sessions participants will be able to:
Candidates will work towards a Level 5 certificate in Management and Leadership through Chartered Management Institute (CMI) accredited training (Equivalent to SCQF Level 8). The training provides the next step for managers looking to develop their skills and gain professional recognition to aid future career development. The course covers the key principles of Management and Leadership and managing team performance, giving managers a rounded skills set and providing a foundation on which to work towards the CMI diploma and Chartered Manager status.
Principles of leadership practice:
Managing team and individual performance:
Training participants also have access toManagement Direct, CMI’s content-rich hub of management learning and resources, for the duration of their learning.
During this interactive course you will explore what is required when defining strategy, culture and values within your organisation, and bythe end of the session you will:
This classroom based courseconsists of practical and theoretical activities, andcovers a range of subjects including:
The qualification is assessed through practical demonstration of these activities, with oral questionsandset scenarios, which youmust satisfactorily complete to pass the practical assessment.The trainer will instruct,guide and support you throughout the day within an informal setting, and will be happy to answer any questions you might have.
You will be provided with an emergency first aid at work e-book and a first aid student pack, which includes bandages and face shields to use during the course.