Working for a Member of the Scottish Parliament (MSP)

MSP are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You’ll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Acting as a support to me as an MSP and Committee Convener.
• Managing cases through to completion and ensuring capacity to handle complexity of casework.
  • Acting in a front-facing manner in the constituency office for enquiries.
  • Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales.
  • Coordinating and monitoring the handling of enquiries and ensuring they are dealt with timeously and professionally.
  • Ensuring that cases are managed and concluded by tracking, logging, and escalating as required.
  • Investigating patterns of enquiry, generating reports by interpreting data and statistics, and reporting back to MSP.
  • Working with colleagues, develop and maintain a shared drive of casework resources (for example, templates, case studies, standard responses, standard processes and procedures).
  • Drafting written correspondence and advocating on behalf of constituents.
• Acting in a supervisory capacity for the team and overseeing the day to day running of the constituency office.
  • Managing office budget in line with the Members Expenses Scheme, Allowances Office and People and Culture Group.
  • Managing constituency accounts, premises, and equipment.
  • Developing and coordinating monthly outcomes for the team and reporting to MSP on staff outcomes, staff wellbeing and any staff discipline issues.
  • Organising and chairing weekly teams meetings.
  • Carrying out general office administration.
• Organising diary commitments in the constituency and in Parliament and preparing for activities as required.
  • Arranging surgeries, meetings, and travel, and accompanying MSP to those activities as required.
• Professionally and proactively representing on my behalf.
  • Building and maintaining relationships with constituents and stakeholders, including attending meetings on my behalf.
  • Promoting MSP to constituents and stakeholders.
  • Liaising with external stakeholders to build relationships and positively represent MSP.
  • Communicating with parliamentary officials.
• Maintaining office records, implementing strategies, and ensuring compliance with data protection legislation and GDPR requirements.
  • Supporting MSP in development and implementation of strategic goals and campaign activities.
  • Maintaining oversight of overall media strategy.
  • Assisting in the coordination and dissemination of summer newsletter project and mail drops.
  • Undertake stakeholder surveys and other constituency research as required.
  • Supporting the team in developing and maintaining a shared drive of MSP’s media and parliamentary content.
  • Developing and maintaining a shared drive of office policy and processes documentation.
  • Effectively reporting to, briefing and updating MSP as required.

Requirements

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communication skills with accurate attention to detail and the ability to work effectively with colleagues.
• Have experience of managing staff with the ability to nurture and build effective teams.
• Be confident in managing office budgets and staff.
• Have a flexible and adaptable approach, being able to use good judgement on own initiative.
• Be patient and sensitive while remaining objective and open-minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations and have a natural interest in helping people.
• Understanding the community of East Kilbride and the challenges faced by local residents.

Collette Stevenson MSP is looking for a Senior Caseworker to join her team

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Key Responsibilities

• Engaging with constituents, responding to public enquiries and managing cases through to completion.

- Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.

- Meeting constituents on a wide range of issues, including those of a sensitive nature

• Advocating on constituent’s behalf with relevant bodies to resolve matters.

• Attending surgeries, producing reports, briefing me and drafting responses

• Reviewing constituent records and documentation in line with casework GDPR requirements.

- Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.

• Providing office and administrative support and representing on my behalf as and when required.

- Monitoring and regularly reporting on office budgets and dealing with constituency utility accounts.

About You

Requirements:

• Previous experience in a casework-type role, in supporting people making representations or in engaging as a professional with bodies such as the NHS, social security agencies and social work, would be desirable.

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.

• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.

• Be patient and sensitive while remaining objective and open minded.

• Be confident in managing budgets

• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.

• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.

• Have a natural interest in helping people with a curiosity to probe for further information where required.